Building Computer Skills to Enable Success
Building Computer Skills to Enable Success
Microsoft Outlook Introduction
What Your Team Will Learn
Ready for your team to tame digital chaos? Welcome to our “Microsoft Outlook Introduction” course, where we’ll transform your staff from inbox-overwhelmed users into email efficiency experts!
Ever felt your group drowning in unread emails or wasting valuable time searching for that one crucial message from last week? Or maybe you’ve noticed colleagues envying those who seem to have their day perfectly under control? Get ready for your team to discover the magic of modern email management!
Whether your staff are completely new to Outlook or only using it to check emails, this course will give them the confidence to take charge of their digital workspace. Think of it as giving your team a personal assistant who organises everything perfectly, they’ll learn to manage emails, calendars, and tasks like pros. By the end of the day, your staff will be conquering inboxes, scheduling meetings with ease, and tracking tasks so efficiently they’ll wonder how they ever managed without these skills!
What You'll Get With This Course
Live Instructor-Led Training
Highly experienced and approachable trainers
Comprehensive Materials
eCertificate of Completion
Proudly recognise your achievement
Lifetime Support
Expert help, always within reach
Skill Level: Beginner
Duration: 1 Day
Time: 9:00am – 4:00pm
CPD Hours: 6hrs
Microsoft Outlook Introduction Course Content
Outlook Orientation
- Outlook Essentials
- The Ribbon
- Backstage View
Working with Email
- AutoComplete Addressing
- Attaching Files to Messages
- Using View Templates
- Accessing New Scheduling Poll
- Changing Message Settings
- Sending Voting Options
- Message Delivery Options
- Email Signature
- Automatic Reply / Vacation Message
- The Editor / Spell Check
- Print Email Messages
Organising and Managing
- Using Folders
- Using Categories
- Quick Steps
- Using Rules
- Using Flags
- Using and Expanding Search
- Know when to Delete or Archive
Managing Your Calendar
- The Calendar view interface
- Calendar Appointments
- Appointment Reminders
- Scheduling Meetings
- Applying Categories
- Using Multiple Calendars
- Sharing Calendars
- Open a Shared Calendar
Managing Contacts
- The Contacts View Interface
- Adding Contacts
- Contact Groups
- Add Email Sender As A Contact
- Using Tasks
Task Overview
- The Task View Interface
- Views in the Tasks List
- Marking a Task as Complete
Outlook on Mobile
- Managing Outlook on a Mobile
- Focused Inbox
- Filtering Email
- Threading Email Messages
- Listen to Your Emails
- Customise Your Email Swipe
- Navigating Your Calendar
*Our outlines are a guide to the content covered in a typical class.
We may change the course topics to meet the objectives of a particular class.
Want to run this course for your staff?
Standard course ready to go — customisation available if your team needs it.
Our Clients
FAQ's
We know team training comes with a lot of questions, who, what, how many, when, where, and sometimes even why. To save you a few clicks (and a few minutes), we’ve pulled together the most common ones we get from other HR managers, L&D teams, and people just like you.
Where can this Microsoft Outlook Introduction training be delivered?
We can deliver Outlook training onsite in your office, live online with full interaction, or in a hybrid format that combines both. This ensures your team can learn in the way that’s most convenient for them.
How many staff can attend a Microsoft Outlook Introduction training session?
The course is designed for small to medium groups, so each person has time to practise and ask questions. We’ll provide guidance on the best group size, but we’re flexible depending on your organisation.
Can we schedule the Microsoft Outlook Introduction training at a time that suits us?
Yes, you can choose the delivery times that fit around your business. Whether that’s a short half-day session or a full day, we’ll adapt the schedule to reduce disruption. Multiple shorter sessions are also available if that works better for your staff.
What will my team be able to do after the Microsoft Outlook Introduction course?
Participants will learn how to manage their inbox effectively, organise contacts, and schedule meetings and tasks. They’ll also explore tools that improve productivity, such as rules, categories, and search functions. By the end, they’ll feel more confident in keeping on top of email and time management.
Do participants need any prior knowledge of Microsoft Outlook?
No, this is a beginner-level course. We assume no prior Outlook knowledge and guide participants through the essentials.
Can the Microsoft Outlook Introduction training content be customised to our needs?
Yes. If your organisation has specific email workflows or scheduling practices, we can include those in the training. This makes it easier for staff to apply what they’ve learned straight away.
Will staff receive a certificate of completion?
Yes, all participants will receive a digital certificate. This recognises their new skills and can be shared internally or externally.
Do you provide support after the Microsoft Outlook Introduction training?
Yes, lifetime support is part of every course. Staff can email us if they run into issues later, so the training continues to add value long after the session.
Get your team members to try our short, anonymous Microsoft Outlook Introduction skills test. You’ll discover your true proficiency level in minutes, no registration required
Prior Knowledge
This course assumes no prior knowledge of Microsoft Outlook. It is suitable for complete beginners who want to learn how to manage emails, calendars, contacts, and tasks effectively using Outlook’s essential features.
Required Software
You will need Microsoft Outlook installed on your computer. This can be through a Microsoft 365 subscription or a perpetual license version.
Course Materials
All exercise files needed for the course will be provided. In some cases, you may receive them by email prior to the training so you can download them in advance. Otherwise, everything will be supplied during the session, and no preparation is required.
Note About Different Versions
While this course uses the latest version of Microsoft Outlook, the skills learned are transferable to recent versions. However, for the best learning experience and access to all features covered in the course, we recommend using the latest version of Microsoft Outlook.
Brendon Farrell
Co-Founder / Facilitator
From my early days wrestling with DOS commands to navigating today’s cloud-based world, I’ve dedicated my career to demystifying technology for others.
As a certified Microsoft and eLearning specialist, there’s nothing I enjoy more than seeing that spark of understanding when a student masters a new skill.
Outside of the training room, my passions run deep, whether I’m spending quality time with my wife and son, sharing my four decade love of lacrosse with junior players as their coach, or cycling around Melbourne’s on either my road bike or mountain bike.
Mark Finney
Co-Founder / Facilitator
With a coffee in hand and a passion for problem solving in my heart, I’ve made it my mission to turn tech frustrations into success stories. Through years of hands-on experience, I understand the challenges learners face.
Being both a co-founder and trainer at Keystroke Learning lets me combine my love for teaching with creating innovative learning solutions that actually work in the real world.
When I step away from the keyboard, find me strumming my favorite tunes on guitar, relaxing with my wife watching movies on the couch, or tending to my garden.