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Frequently Asked Questions

Keystroke Learning - Do you like learning alone or in a group

Frequently Asked Questions FAQ's

Whether you’re attending an upcoming training course or looking for further information before you buy, we’ve listed some of the most common questions from our clients and course participants.

If you don’t see an answer to the question you have in mind, or you’re looking for some clarification then please get in touch and we’ll be happy to have a chat.

We Know What Works – Hands-on fully interactive training courses are our bread and butter. Years of real-world experience and feedback from our participants have shown us that this type of training produces the best results.
We Listen – By gaining a better understanding of your needs and listening to your feedback we can be sure the training is right for your abilities and goals.
We Innovate – We keep abreast of changing technologies and are constantly developing new courses and updating existing courses to reflect current best practices.

Keystroke Learning is based at 613/1 Queens Road in Melbourne, Australia. Most of our training courses take place in the Melbourne CBD, but we also provide in-house training nationwide.

The easiest way is to call us on
(03) 9999 7780

Once you are ready to make a booking, choose from the options below:

Individual

To book one or more individuals into a public course, navigate to the course you wish to book, for example, Microsoft Excel Intermediate.
Then follow the steps below:

  1. Under the Upcoming Public Courses heading, you will see a Book Now button beside each scheduled course date.
    Click the button next to the date you wish to book to display a booking form.
  2. Fill in the form including the number of places to be purchased and confirm your payment details.
  3. Click Complete Order to make the payment.

You will receive an email to confirm your booking request.

Tip: You can also book a course directly from the Course Dates page.

Group/Company

To make a group booking for an off the shelf course from our extensive range, call us on (03)9999 7780, or email us at info@keystrokelearning.com.au

You will receive an email to confirm your booking request and we will be in contact to discuss the details of your training.

Customised

To build your own customised training course from our extensive range, call us on (03)9999 7780, or email us at info@keystrokelearning.com.au

You will receive an email to confirm your booking request and we will be in contact to discuss the details of your training.

If you have a laptop with the relevant software installed, please bring it along for your course.

We find that people generally feel more comfortable using their own laptop, since they will be familiar with its layout and options.

Other than that, we just ask to bring your enthusiasm!

If you don’t have a laptop, please let us know beforehand so we can supply one on the training day.

Our training venue is located at:
Suite 613, Level 6,  1 Queens Road
Melbourne, VIC 3004
.

On arrival in the foyer, please make your way past the concierge and take the lift to level 6.

Exit the lift to the left and follow the first corridor you find.

Public Transport

It’s just a 2 min walk to the venue from the Domain Tram Interchange.

Available tram numbers (3, 3a, 5, 6, 16, 64, 67,72) get off at tram stop 22.

Parking

Multi-level car parks are located at:

  • St Kilda Rd Towers | 1 Queens Rd (under building)
  • Ace Parking | 2 Bowen Crescent, Melbourne

Both have Early Bird rates starting at $16.00.

1 Day and 2 Day Courses run from 9:00am – 4:00pm (Includes a morning and afternoon tea break, plus a 1 hour lunch break)

½ Day Courses run from 9:00am – 12:30pm or 1:00pm – 4:30pm (Includes a tea break)

Training manuals are provided with all standard public courses.

  • Face to Face – These are supplied as PDFs on USB pens.
  • Live Online Training courses, manuals are made available for download prior to commencement of your training.

Participants receive exercise files for use during the training course.

  • Face to face training – For these courses, we supply the files on USB Pens along with the course training manual. Participants will also receive a notepad for use during their course.
  • Live Online Training – For courses delivered online all exercise files are supplied via a link supplied via email.

Certificates can be made available on request. These are supplied as PDF files via email after the course has been completed.

Just let us know if you require a certificate.

If you are running late for your course, please call (03) 9999 7780 to let us know and we will pass the details on to the trainer.

Our Public courses are limited to a maximum of 6 participants. As we have a must run policy course will still run with 1 participant.

We strongly believe that keeping the numbers down helps us to ensure each participant can have their questions answered and receive personal attention.

This also helps maintain the high quality training we love to deliver.

You bet, our Live Online Training courses can be delivered virtually anywhere around the world. Whether your employees are based in one location or various locations we can deliver live online training to them anywhere they have internet access.

If an Off the Shelf solution is not quite what you are looking for, training courses can be tailored to the unique requirements of your team. Our courses are modularised with this option in mind, which means that you could mix and match from a selection of existing topics, or we can work with you to develop something specific to your organisation. Either way, we are on hand for advice about the best way to structure your customised training course.

Absolutely! We provide lifetime support after your course. (We haven’t worked out if this means our lifetime or yours!)

We know that people often have more questions once they begin to explore their newfound skills, so we are happy to help by addressing those questions.

Just get in touch with us and we will get back to you as soon as we can, the easiest way is to email us at info@keystrokelearning.com.au or use our form on our Contact page.

Oops, you missed your course! Please get in touch to request a reschedule of your missed course.

All rescheduling requests must be made within 5 days of the missed course. All requests will incur a fee of 50% of the course cost in accordance with our Terms and Conditions.

Kitchen facilities including fridge and microwave are available, so you can bring along your lunch if you like.

If not, there are several shops nearby where you can buy lunch.

Tea, coffee and drinking water are supplied during the day.

Lunch is self-funded, and several locations are within a short stroll of the training venue.  We also like you to get outside for some fresh air.

We don’t provide food during our courses, mainly due to the fact that people have a variety of dietary requirements and it can be difficult to cater for all of these.

If you are unsure of the course you need, please get in touch with us.

We are always happy to discuss your goals and make recommendations based on your specific requirements.

It’s important to us that the course you choose is right for you.

Live Online Training is just as interactive as face to face training, but at a distance.

Unlike online video training, where the experience is passive, you will work live with a trainer every step of the way.

The trainer will share their screen so you can see exactly how to perform various software tasks, and you can try them out for yourself with the included exercise files.

We encourage participants to ask questions during the course, and we stop regularly to check your progress and understanding.

We want you to fully participate during your Live Online Training. Therefore, you should take a few moments to ensure you are familiar using Zoom Controls during the sessions.

Joining and participating in Live Online Training using Zoom isn’t difficult, but there are some things you should check before your session. These important tips will help you to get the most out of your training and avoid any technical issues. 

View our Join a Zoom Online Training Event page to find out more.

Well, it all depends on your particular training requirements and the amount of time you have available.

half day course will target a smaller number of topics, while a full day course allows time to cover more.

Either way, the training course will provide in-depth coverage of the features you need to learn while allowing time for questions and interaction.

Your decision should be based on the specific topics you want to cover and the time you have.

It all depends on where you are working and the device you are using. To some degree, it is also a matter of personal choice. 

If you typically travel to your place of work and have a computer at your desk, you will most likely use the regular desktop versions of your applications. Even if you work at home using a work laptop, you may still wish to use the desktop versions. If you tend to travel and don’t always have access to your own computer, you may be better to use the online version.

Online versions have the same basic functionality as the desktop versions, however, they are generally a little more limited. As a rule, online versions are best used for reading and basic editing of documents rather than advanced functionality.

Keystroke Learning - Building Computer Skills to Enable Success

Learn Today Face to Face Online with Keystroke Learning

Learn with Keystroke Learning

Our training approach is professional yet friendly, motivating participants to learn quickly and easily. 

When you complete our training course, you will be ready to apply your new skills right away. 

If you have a customised training solution in mind or need to schedule our popular computer courses
Interested in learning more about our offerings?
Our team will take the time to discuss your requirements and help you make smart decisions that best meet your needs.
© 2016 Onwards – Keystroke Learning – ABN 11 620 050 759
Keystroke Learning - Building Computer Skills to Enable Success

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Keystroke Learning - Building Computer Skills to Enable Success

Melbourne Training Centre

Suite 613, Level 6,   1 Queens Road Melbourne, VIC 3004

Venue Access Hours

Monday – Friday 8:30am – 5:00pm

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