Keystroke Learning - Small Computer Training Group
FAQ's
Frequently Asked Questions

Frequently Asked Questions

The easiest way is to call us on
(03) 9999 7780

Once you are ready to make a booking, choose from the options below:

Individual

Individual

To book one or more individuals into a public course, navigate to the course you wish to book, for example, Microsoft Excel Intermediate.
Then follow the steps below:

  1. Under the Upcoming Public Courses heading, you will see a Book Now button beside each scheduled course date.
    Click the button next to the date you wish to book to display a booking form.

  2. Fill in the form including the number of places to be purchased and confirm your payment details.

  3. Click Complete Order to make the payment.

You will receive an email to confirm your booking request.

Tip: You can also book a course directly from the Course Dates page.

 

Group/Company

To make a group booking for an off the shelf course from our extensive range, call us on (03)9999 7780, or email us at [email protected]

You will receive an email to confirm your booking request and we will be in contact to discuss the details of your training.

 

Customised

To build your own customised training course from our extensive range, call us on (03)9999 7780, or email us at [email protected]

You will receive an email to confirm your booking request and we will be in contact to discuss the details of your training.

 

If you have a laptop with the relevant software installed, please bring it along for your course.

We find that people generally feel more comfortable using their own laptop, since they will be familiar with its layout and options.

Other than that, we just ask to bring your enthusiasm!

If you don’t have a laptop, please let us know beforehand so we can supply one on the training day.

Our training venue is located at:
Level 2/52 Albert Road, South Melbourne, VIC 3205.

Venue Photos
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On arrival in the foyer, please make your way past the café and take the lift to level 2.

The receptionist will direct you to your training room.

Public Transport

It’s just a 2 min walk to the venue from the Domain Tram Interchange.


Available tram numbers (3, 3a, 5, 6, 16, 64, 67,72)

Parking

Multi-level car parks are located at:

  • Care Park | 13-21 Palmerston Crescent
  • Ace Parking | 2 Bowen Crescent.

Both have Early Bird rates starting at $16.00.

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1 Day and 2 Day Courses run from 9:00am – 4:00pm (Includes a morning and afternoon tea break, plus a 1 hour lunch break)

½ Day Courses run from 9:00am – 12:30pm or 1:00pm – 4:30pm (Includes a tea break)

Training manuals are provided with all standard public courses.

  • Face to Face – These are supplied as PDFs on USB pens.
  • Live Online Training courses, manuals are made available for download prior to commencement of your training.

Participants receive exercise files for use during the training course.

  • Face to face training – For these courses, we supply the files on a USB Pens along with the course training manual. Participants will also receive a notepad for use during their course.
  • Live Online Training – For courses delivered online all exercise files are supplied via a link supplied via email.

Certificates can be made available on request. These are supplied as PDF files via email after the course has been completed.

Just let us know if you require a certificate.

If you are running late for your course, please call (03) 9999 7780 to let us know and we will pass the details on to the trainer.

Our Public courses are limited to a maximum of 10 participants. On average, our courses run with 6 people or less.

We strongly believe that keeping the numbers down helps us to ensure each participant can have their questions answered and receive personal attention.

This also helps maintain the high quality training we love to deliver.

Absolutely! We provide lifetime support after your course. (We haven’t worked out if this means our lifetime or yours!)

We know that people often have more questions once they begin to explore their newfound skills, so we are happy to help by addressing those questions.

Just get in touch with us and we will get back to you as soon as we can.

Oops, you missed your course! Please get in touch to request a reschedule of your missed course.

All rescheduling requests must be made within 5 days of the missed course. All requests will incur a fee of 50% of the course cost in accordance with our Terms and Conditions.

Kitchen facilities including fridge and microwave are available, so you can bring along your lunch if you like.

If not, there are several shops nearby where you can buy lunch.

Tea, coffee and drinking water are supplied during the day.

Lunch is self-funded, and several locations are within a short stroll of the training venue.  We also like you to get outside for some fresh air.

We don’t provide food during our courses, mainly due to the fact that people have a variety of dietary requirements and it can be difficult to cater for all of these.

If you are unsure of the course you need, please get in touch with us.

We are always happy to discuss your goals and make recommendations based on your specific requirements.

It’s important to us that the course you choose is right for you.

Live Online Training is just as interactive as face to face training, but at a distance.

Unlike online video training, where the experience is passive, you will work live with a trainer every step of the way.

The trainer will share their screen so you can see exactly how to perform various software tasks, and you can try them out for yourself with the included exercise files.

We encourage participants to ask questions during the course, and we stop regularly to check your progress and understanding.

When you join a Live Online Training session using Zoom, we encourage you to fully interact with the facilitator and others by asking questions and sharing your ideas. This means it’s important to understand the available controls in Zoom so that you can actively participate and get the most out of your session.

When you join a Zoom meeting hosted by Keystroke Learning, you are considered an attendee and the user who is running the training session is considered the host.

Zoom Controls via Downloaded Program

The attendee controls appear at the bottom of your screen if you’re not currently screen sharing.  Attendees have access to these features:

Mute / Unmute: Mute and unmute your microphone.
Audio Controls (click the ^ arrow next to Mute Unmute): Allows you to change the microphone and speaker that Zoom is currently using on your computer, leave computer audio, and access the full audio settings.

Start Video Stop Video: Turns your camera on or off. Video Controls (click the ^ arrow next to Start Video Stop Video): Change cameras if you have multiple cameras, select a virtual background (if enabled), or access your full video settings

Participants: See who’s currently in the meeting. The Participants list also gives you access to these options:

  • Rename: Hover over your name and click Rename to change your screen name displayed to other participants.
  • Non-verbal feedback icons (if enabled by the host): Places an icon beside your name to quickly notify the host. For example, Raise Hand places the raise hand icon beside your name and simulates a hand raise. 

Share Screen: Start a screen share (if the host allows). You will be able to select the desktop or application you want to share. Learn more. 

Chat: Access the chat window to chat with the participants. Learn more. 

Record: Start or stop a local recording. Attendees do not have access to start a cloud recording. Learn more.

Note: The host will need to allow local recordings in their account settings, then give you permission to record. If you don’t have permission to record, use the in-meeting chat or audio to ask the host for permission.

Leave Meeting: Leave the meeting while it continues for the other participants. Only the host can end the meeting.

Zoom Controls via Web Browsers

The attendee controls appear at the bottom of your screen.

Attendees have access to these features:

Mute / Unmute: Mute and unmute your microphone.

Start Video Stop Video: Turns your camera on or off.

Participants: See who’s currently in the meeting. The participants’ list also gives you access to these options:

  • Rename: Hover over your name to change it as it’s displayed to other participants.
  • Non-verbal feedback icons (if enabled by the host): Places an icon beside your name to quickly notify the host. For example, Raise Hand places the raise hand icon beside your name and simulates a hand raise.

Chat: Access the chat window to chat with the participants. Learn more.

Leave Meeting: Leave the meeting while it continues for the other participants. Only the host can end the meeting.

Sharing your screen

  1. Click the Share Screen button located in your meeting controls.
  2. Select the screen you want to share. You can also choose an individual application that is already open on your computer, the desktop, a whiteboard, or an iPhone/iPad.

  3. (Optional) Enable these features:
    • Check Share Computer Sound: If you check this option, any sound played by your computer will be shared in the meeting.
    • Check Optimize for full screen video clip: Check this if you will be sharing a video clip in full screen mode. Do not check this otherwise, as it may cause the shared screen to be blurry.
  4. Click Share.
    • Zoom will automatically switch to full screen to optimize the shared screen view. To exit full-screen, click Exit Full Screen in the top-right corner or press the Esc key.
    • To disable automatic full screen when viewing a shared screen, disable this option in your desktop client settingsEnter full screen automatically when a participant shares screen.
Share screen menu

When you start sharing your screen, the meeting controls will move into a menu that you can drag around your screen.

  • Mute/Unmute: Mute or unmute your microphone.
  • Start/Stop Video: Start or stop your in-meeting video.
  • Participants/Manage Participants: View or manage the participants (if the host).
  • New Share: Start a new screen share. You will be prompted to select which screen you want to share again.
  • Pause Share: Pause your current shared screen.
  • Annotate / Whiteboard: Display annotation tools for drawing, adding text, etc.
  • More: Hover over more for additional options.
    • Chat: Open the chat window.
    • InviteInvite others to join the meeting.
    • Record: Start recording locally or to the cloud.
    • Allow/Disable participants annotation: Allow or prevent the participants from annotating on your shared screen.
    • Show/Hide Names of Annotators: Show or hide the participants’ name when they are annotating on a screen share. If set to show, the participant’s name will briefly display beside their annotation.
    • Live on Workplace by Facebook: Share your meeting or webinar on Workplace by Facebook. Learn more about live-streaming a webinar. Learn more about live-streaming a meeting.
    • Optimize Share for Full-screen Video Clip: Start optimizing for a video clip in full screen mode.
      Note: Do not enable this setting if you are not sharing a full screen video clip, as it will blur your screen share.
    • End Meeting:  Leave the meeting or end the meeting for all participants.
Requesting Remote Control
(Download Only)

The remote control feature allows you to take control of another participant’s screen. You can either request remote control of another participant’s screen or the other participant can give control to you.

Requesting Remote Control

You can request remote control from the host or participant who is sharing their screen.

  1. While viewing another participant’s screen share, click the View Options dropdown menu located at the top of your in-meeting window.
  2. Select Request Remote Control, then click Request to confirm.
    The host or participant will get a notification asking if they want to allow you to control their screen.
  3. Click inside the screen share to start controlling the participant’s screen.
  4. To stop remote control, click the View Options dropdown and select Give Up Remote Control.

Giving Remote Control

While screen sharing, you can give remote control to another participant who is in the meeting. If the participant is on iOS or Android, they can remote control your screen using their mobile device.

  1. While screen sharing, click Remote Control and select the participant you want to give control to.

    The participant can click anywhere on their screen to start control.
  2. To regain control, click anywhere on your screen. The other user can still restart remote control by clicking on their screen.

    Tip: You can also click Stop Share to regain control and not allow the other participant to start remote control again.

In this article, we will discuss how to join a Live Online Training session through an email invite.

If this is the first time using Zoom, when clicking the supplied link, you will be prompted to download the software. If you have issues with this step you will need to contact your IT department. 

Clicking “start from your browser” will allow you to join the session without downloading Zoom, but you will not be able to interact with polls or via non-verbal feedback. 

You can also join a test meeting to familiarise yourself with Zoom before the training course.

Meeting Audio and Video 

Once in the session, you’ll see options for connecting to the audio for the training.

We recommend choosing the “Join Audio Conference by Computer.”

Please leave your audio and video off initially. This will cut down the amount of background noise so everyone can hear the facilitator. 

zoom controls

The facilitator will explain the controls to the entire group before commencing the training session. 


Joining via the downloaded Zoom Client

  1. Open the Zoom desktop client.
  2. Join a meeting using one of these methods:
    • Click Join a Meeting if you want to join without signing in.
    • Sign in to Zoom then click Join.
  3. Enter the meeting ID number (found in your email invite) and your display name.
    • If you’re signed in, change your name if you don’t want your default name to appear.
    • If you’re not signed in, enter a display name.
  4. Select if you would like to connect audio and/or video and click Join.
  5. Once you have joined select the appropriate audio setting, Join Audio by Computer or Join by Phone Call.

Joining with a Web Browser


Chrome

  1. Open Chrome.
  2. Go to join.zoom.us.
  3. Enter your meeting ID provided by the host/organizer.
    Join a Meeting
  4. Click Join.
    • If this is your first time joining from Google Chrome, you will be asked to open the Zoom client to join the meeting.
    • You can check Always open these types of links in the associated app to skip this step in the future.
    • Click Open Zoom Meetings (PC) or Open zoom.us (Mac).
  5. Once you have joined select the appropriate audio setting, Join Audio by Computer or Join by Phone Call.


Mozilla Firefox

  1. Open Firefox.
  2. Go to join.zoom.us.
  3. Enter your meeting ID provided by the host/organizer.
    Join a Meeting
  4. Click Join.
    • If this is your first time joining from Firefox, you may be asked to open Zoom or the Zoom installer package.
    • To skip this step in the future, check Remember my choose for zoommtg links.
    • Click Open Link.


Safari

  1. Open Safari.
  2. Go to join.zoom.us.
  3. Enter your meeting ID provided by the host/organizer.
    Join a Meeting
  4. Click Join.
  5. When asked if you want to open zoom.us, click Allow.
  6. Once you have joined select the appropriate audio setting, Join Audio by Computer or Join by Phone Call.


Microsoft Edge or Internet Explorer

  1. Open Edge or Internet Explorer.
  2. Go to join.zoom.us.
  3. Enter your meeting ID provided by the host/organizer.
    Join a Meeting
  4. Click Join.
  5. Once you have joined select the appropriate audio setting, Join Audio by Computer or Join by Phone Call.