Building Computer Skills to Enable Success
Building Computer Skills to Enable Success
Frequently Asked Questions
Got questions? We’ve got answers! Below you’ll find the most common things our participants ask before and during training. Think of it as your cheat sheet to everything Keystroke Learning.
Can’t find what you’re looking for? No worries, we’re always happy to chat. Just get in touch with us and we will get back to you as soon as we can, the easiest way is to email us at info@keystrokelearning.com.au or use our form or why not give us a call (03) 9999 7780.
General Questions
Who is Keystroke Learning, and what services do you offer?
Keystroke Learning is Melbourne’s go to provider for practical, workplace ready software training. We specialise in helping people go from “huh?” to “aha!” across a range of popular programs, including Microsoft Office, Google Workspace, Adobe Creative Cloud, and eLearning tools like Articulate and TechSmith.
Our services include:
- Traditional classroom training
- Live online training (no boring slides, we promise!)
- Self-paced assisted learning
- Custom in-house training
- Roving training (yes, our trainers can roam around and help your team right at their desks!)
Our mission? To make software less intimidating and productivity more achievable.
Where are your training courses held?
Wherever you need them! We offer:
- In-house training at your workplace (we’ll bring the smarts; you provide the coffee).
- Off-site training at our convenient location: 613/1 Queens Rd, Melbourne, VIC 3004.
- Online training sessions that are interactive and engaging, no falling asleep on mute here!
- Public scheduled courses for those who prefer a traditional classroom setting.
What makes Keystroke Learning different from other training providers?
We’re not just another training provider; we’re your productivity partners. Here’s what sets us apart:
- Practical, hands-on learning. No fluff, just real-world skills.
- Flexible options: classroom, online, hybrid, you name it.
- Certified expert trainers with the experience (and patience) to teach all levels.
- Customised training to match your needs, not ours.
- A supportive environment that encourages learning without the stress.
Do you offer corporate or group training?
Absolutely! We love helping teams learn together. Whether you’ve got a small team of 3 or an entire department, we can make it happen. You can choose to have the training at your workplace (in-house training), at our training venue, or even online if that works better for your team.
The best part? We’ll customise the content to match exactly what your group needs to learn. No time wasted on features you’ll never use, and extra focus on the stuff that matters to your team.
Want to mix and match topics? No problem! We can create a custom program that covers multiple software applications in one session. Maybe Excel in the morning and PowerPoint after lunch, you tell us what works for your team.
Ready to organise group training? Give us a call at (03) 9999 7780, email us at info@keystrokelearning.com.au, or use our contact form. We’ll help you plan the perfect training session for your team!
How many people can attend a training session?
We believe in keeping our class sizes just right, like a perfect coffee-to-milk ratio! Here’s what works best:
Our training sessions are structured to maximise learning effectiveness:
Small Group Training (Face-to-Face):
When we bring the training to your workplace, here’s how we keep things just right:
- Ideal class size: Up to 10 learners.
Intimate enough for everyone to get personal attention, but lively enough for great discussions. This sweet spot means:- Every participant gets some quality time with our trainers (no hiding in the back row!)
- More chances to ask those “Is it just me, or…?” questions
- A relaxed vibe where even the shyest Excel novice feels comfortable speaking up
- Plenty of opportunities for those “Aha!” moments we live for
- Need to squeeze in a few more eager minds? No worries! Additional participants can join for just 10% extra per person
When you want to get away from the office why not attend our training centre:
- Designed for small groups of up to 6 participants at our Melbourne training centre
- Perfect for focused, hands-on learning
- Plenty of personal attention from our expert trainers
Live Online & Hybrid Training:
Ideal class size: Up to 15 learners.
- Flexible group sizes to suit your needs
- Interactive sessions with real-time support
- Great for teams spread across different locations
Seminars & Webinars:
- Ideal for larger groups
- Perfect for software rollouts and updates
- Can be complemented with Roving Training for personalised support
We’re all about making sure everyone gets the attention they need to learn effectively.
Do you offer free consultations or demonstrations?
Yes! We’re happy to offer a free consultation to discuss your needs and recommend the best training options. For larger groups or customised courses, we can arrange a demonstration to showcase how our training works, no strings attached!
What does it mean when you say courses are "guaranteed to run"?
For our Melbourne courses, we believe in keeping our promises. When you book a course with us, it’s going to run, whether you’re flying solo or part of a full class. We don’t play the numbers game or cancel just because of low enrolment.
The only time we might need to reshuffle things is if something completely unexpected pops up (like a trainer testing positive to Covid on the day of the training and we can’t get a replacement), or if there’s some major external event beyond our control. If we ever need to change venues, we’ll give you plenty of notice.
Do I need a PC or Mac for the training?
Good news: we’re equal opportunity tech lovers! Whether you’re team Apple or team Windows, we won’t judge. Most of our courses can be completed on either system, but there are a few things to keep in mind:
- For Microsoft programs (like Excel, Word, or PowerPoint), either system works great since Microsoft 365 runs smoothly on both platforms.
- Adobe Creative Cloud courses can be done on either PC or Mac—just make sure you have the latest version installed.
- Some specialised tools (like Power BI Desktop or Articulate Storyline) are Windows-only, so you’ll need a PC or a Mac running Windows for these courses.
Remember, if you don’t have your own device, we can provide a Windows laptop for your training, just give us a heads up beforehand!
Not sure if your system will work for a specific course? Just drop us a line, and we’ll help you figure it out.
Do I need to Bring a Laptop or anything to my Course?
If you have a laptop with the relevant software installed, please bring it along for your course.
We find that people generally feel more comfortable using their own laptop, since they will be familiar with its layout and options.
Other than that, we just ask to bring your enthusiasm and your questions!
If you don’t have a laptop, please let us know beforehand so we can supply one on the training day.
How do I get to your Training Centre?
Our training venue is located at:
Suite 613, Level 6,
1 Queens Road,
Melbourne, VIC 3004.
On arrival in the foyer, please make your way past the concierge and take the lift to level 6.
Exit the lift to the left and follow the first corridor you find.
Public Transport
- TRAM
If you’re coming from Flinders Street Train Station, hop on any of the following trams heading south away from the city: 3, 3a, 5, 6, 16, 64, 67, or 72.
Get off at Tram Stop 22, located at the corner of Toorak Rd and St Kilda Rd, and you’ll be practically at our doorstep! We’re just a easy 2-minute walk. - TRAIN
Got a myki card? Sweet! We’re just a easy 2-minute walk from Anzac Station. - PARKING
Nation Wide Parking 1 Queens Road, Melbourne VIC 3004, Australia
Conveniently located right under The Training Centre, this is by far the easiest option for parking, simply drive in, park, and take the lift straight to your course. No getting wet during winter.
To find our more inform visit the Nation Wide Parking Webiste
PARKING RATES
Early Bird $17.00
Enter between 6:00am -10:00am
Exit between 3:00pm – 7:00pm
Will food be Provided?
Tea, coffee and drinking water are supplied during the day.
Lunch is self-funded, just head down to our ground floor food court for some tasty treats or take a stroll to nearby eateries. McDonald’s is just around the corner if you’re craving those golden arches. We also like you to get outside for some fresh air.
Want to bring your own lunch? We’ve got a fridge in the training room to keep your food fresh, and a nearby kitchenette with a microwave to zap it back to life, and to clean up afterwards!
Are there Kitchen Facilities if I bring my own lunch?
Want to bring your own gourmet creations? We’ve got a fridge in the training room to keep your food fresh, and a nearby kitchenette with a microwave to zap it back to life! There’s even a sink with hot and cold water for washing up (because nobody likes crusty containers). Bins in both areas for those “cooking experiments” that didn’t quite work out!
Not feeling like a chef today? No worries! Head down to our ground floor food court for some tasty treats or take a stroll to nearby eateries. McDonald’s is just around the corner if you’re craving those golden arches.
Training Options
What types of training do you provide?
We cater to all learning styles with:
- Face-to-Face Training: Traditional classroom or workplace sessions.
- Live Online Training: Interactive virtual classes with real-time Q&A.
- Self-Paced Assisted Learning: Study at your own speed with trainer support.
- Hybrid Learning: A mix of online and in-person sessions.
- One-on-One Training: Personalised sessions tailored just for you.
What is a Public Training course?
Looking to level up your skills? Our Public Training courses are regular scheduled sessions where you can join other learners in a friendly, supportive environment. You can choose between face-to-face classes at our Melbourne training centre (where the coffee is hot and the Wi-Fi is faster than your boss’s deadlines) or online from your favourite couch/desk/secret hideout, whatever works best for you!
Face-to-Face Training:
- Learn in our modern Melbourne training venue
- Small classes (maximum 6 participants) for plenty of personal attention
- Hands-on practice with expert guidance
- Tea, coffee, and refreshments provided
- Meet and network with other learners
Live Online Training:
- Join from anywhere with an internet connection
- Real-time interaction with your trainer
- Same small class sizes as face-to-face training
- Practice exercises and live demonstrations
- No boring slides—just practical, hands-on learning
Every Public Training course includes:
- Live, instructor-led sessions, no pre-recorded content
- Guaranteed to run, we won’t cancel due to low numbers
- Lifetime post-training support
- PDF eCertificate of completion
- Comprehensive PDF training manual
- Exercise files to practice with after the course
Ready to join a class? Just browse our course schedule, pick your preferred date and format, and book online. It’s that simple! Check out our Public Schedule Course Dates page to find your perfect course.
What do we mean when we say Group Training?
Think of Group Training as your own private, customised training experience. We tailor everything specifically to your team’s needs and goals. Here’s how we make it work for you:
Content Your Way:
- Custom content focused on exactly what your team needs to learn
- Use your actual work files for real-world practice
- Focus only on features and tools relevant to your business
Flexible Scheduling:
- Choose the perfect timing for your team
- Full-day, half-day, or split session options
- Flexible start and end times to suit your schedule
- We’ll work with your time zone requirements
Your Choice of Location:
- At your workplace (we bring everything needed)
- At our Melbourne training centre
- Live online sessions
- Mix of online and face-to-face (hybrid) options
Quick Learning Options: We also offer focused mini sessions! These 1–2-hour private webinars are perfect when your team needs to quickly master a specific feature or tool.
Want to explore how Group Training could work for your team? Give us a call at (03) 9999 7780 or drop us an email at info@keystrokelearning.com.au.
I've got a few people to train, should I book group training or a public course?
Public courses are like buying individual slices of cake, perfect for one or two people. Group training is like ordering the whole cake, better value when you’re feeding the team:
Book Group Training When:
- You’ve got a team bigger than your office fridge’s leftover collection (4+ people)
- You want training as customised as your coffee order
Join a Public Course When:
- You’re sending a dynamic duo or trio for training
- Our standard content is exactly your cup of tea
- Our scheduled dates align with your stars (and your calendar)
Can I customise the training for my team?
Absolutely! Whether you want a crash course on pivot tables or a deep dive into Adobe InDesign, we will tailor the content to fit your goals and team dynamics. Think of it as made-to-order training.
Which video conferencing tool do you use for online training?
For our live online training, we’re big fans of Microsoft Teams! It’s packed with all the features we need to make your virtual learning experience engaging and interactive:
Public Courses:
- Run through our Microsoft Teams account, we handle all the setup
- Live instructor-led sessions (no pre-recorded snooze-fests!)
- Full access to interactive features like chat, reactions, and hand raising
- Breakout rooms for collaborative learning
- Technical support at our fingertips since we control the platform
Group Training: We’re flexible! While we love Teams, we can run your session on:
- Zoom
- WebEx
- Or your preferred platform
The best part? You don’t need to worry about the technical stuff, we take care of setting up the meeting and sending you the link. Just click and learn!
Do you offer training for remote teams?
Yes! Our Live Online Training and Hybrid Learning solutions are perfect for geographically dispersed teams. We’ve trained teams across time zones without breaking a sweat (or a Wi-Fi connection).
Do you provide post training support or resources?
Absolutely! We believe learning doesn’t stop after the session. All participants receive access to training materials and lifetime support for follow up questions. Whether it’s a quick email or a scheduled call, our trainers are here to help you apply what you’ve learned.
Are there any prerequisites for your courses?
Most of our courses are beginner friendly, so no prior experience is required. For advanced or intermediate courses, we recommend a basic understanding of the software. Not sure if you’re ready? Contact us, and we’ll guide you to the right course for your skill level.
Can you train staff across multiple locations?
Definitely! Our Hybrid Learning solutions and Live Online Training are perfect for teams spread across different locations and time zones.
How does Live Online Training Work?
Live Online Training is just as interactive as face-to-face training, but at a distance.
Unlike online video training, where the experience is passive, you will work live with a trainer every step of the way. The trainer will share their screen so you can see exactly how to perform various software tasks, and you can try them out for yourself with the included exercise files.
We encourage participants to ask questions during the course, and we stop regularly to check your progress and understanding.
What do I need for Live Online Training?
Ready to learn online? Here’s your simple setup checklist to ensure you get the most from your training.
- Essential Equipment
- A computer with the software you’re learning installed.
- A PDF reader (like Adobe Acrobat Reader) for your training manual.
- Before we dive in, make sure you’ve downloaded your essential training files.
- Unzip the training files from your confirmation email.
- Save them somewhere easy to find (not in that mysterious “I’ll sort it later” folder!).
- Open the files to ensure they work (trust us, it’s better to check now than scramble during class).
- Missing your files? No stress! Let us know and we can even send you a link to download the files during the training course.
- A monitor/screen to work with
- Two screens are ideal (one for watching, one for doing).
- But don’t worry! You can easily switch between watching the trainer and practicing on a single screen, the trainer will show you how.
- Warning: Your phone screen doesn’t count, no matter how big it is!
- Communication Gear
- Webcam (because we like to see those “aha!” moments).
- Microphone (because we like to hear those “aha!” moments, and to get questions).
- Headset or speakers (either works, as long as you can hear us clearly, we might share the meaning of life… or at least how to fix that broken formula).
- Your Learning Sanctuary
- A quiet spot (or at least quieter than your office’s open-plan chaos).
- Comfortable workspace (save the couch surfing for Netflix time!).
- Good internet connection (better than what you had in 2000).
That’s it! No need for a NASA command centre, just the basics to get you learning. And remember, if your tech is acting more mysterious than a spreadsheet formula, give us a call at (03) 9999 7780. We speak fluent IT!
P.S. While we can’t provide the coffee, we can guarantee the training will keep you awake!
Course Information
What does a training course cost?
Think of our courses like your favourite coffee order, they come in different sizes and varieties, and so do the prices! Want to know the exact price for a specific course? You’ll find it right on the course page and our Public Schedule Course Dates Course Dates page.
Each course has its own price tag, but here’s what you can count on: the price you see is the price you pay. No hidden fees jumping out to surprise you later (we save our surprises for making spreadsheets fun). Your course fee includes everything you need, training materials, resources, and unlimited “aha!” moments. You won’t need to raid the piggy bank for extras.
Need a quote or have questions? Give us a ring at (03) 9999 7780, shoot us an email at info@keystrokelearning.com.au, or through our contact form. We’re always happy to chat!
Do you provide course materials?
Yes! You’ll receive comprehensive training materials to support your learning journey.
For every course, we provide:
- A detailed training manual in PDF format
- Practical exercise files that match your course content
- Additional resources specific to your chosen software
- Access to these materials during and after the training
Can I mix multiple software topics in one training session for a group booking?
Yes, we can combine multiple topics into one session, creating a customised agenda tailored to your group’s needs. For example, we can cover Excel in the morning and Photoshop in the afternoon, whatever suits your team best!
How do I know which course is right for me or my team?
What Times do your Computer Courses Run?
Are you wondering when our public training courses run? We’ve kept things simple with standardized times that work well for most participants, allowing you to plan your day with confidence. Our breaks are built in to keep you refreshed and focused throughout your learning journey.
1 Day and 2 Day Courses run from 9:00am – 4:00pm (Includes a morning and afternoon tea break, plus a 1-hour lunch break)
½ Day Courses run from 9:00am – 12:00pm or 1:00pm – 4:00pm (Includes a tea break)
And remember, if you’re booking a group or corporate training session, we’re completely flexible with our start and finish times. We can work around your team’s schedule to ensure everyone gets the most out of their training experience.
Do I get a Course Certificate once I complete a training course?
Yes! Upon completing your training course, you’ll be eligible for a Certificate of Completion.
This certificate confirms your participation and the specific skills covered in your chosen course.
After successfully finishing the course, participants will receive a PDF Certificate of Completion via email, provided that we have received their details.
What Happens if I am running late?
If you are running late for your course, please call (03) 9999 7780 to let us know and we will pass the details on to the trainer.
How many People will be on the Course?
Our Public courses are limited to a maximum of 6 participants. As we have a must run policy course will still run with 1 participant.
We strongly believe that keeping the numbers down helps us to ensure each participant can have their questions answered and receive personal attention.
This also helps maintain the high-quality training we love to deliver.
Booking and Scheduling
How do I book a course?
Booking is easy! You can:
- Fill out the enquiry form.
- Call us at (03) 9999 7780.
- Email us at info@keystrokelearning.com.au with your requirements.
Individual
To book one or more individuals into a public course, navigate to the course you wish to book, for example, Microsoft Excel Intermediate.
Then follow the steps below:
- At the right of the page, you will see an Upcoming Public Courses heading. Look for the course date you prefer, including whether it is delivered online or face to face.
- Enter the number of attendees and click the Buy Now button.
- Enter your details into the form and confirm your payment details.
- Click Complete Order to make your payment.
You’ll receive an email to confirm your booking request.
Group/Company & Customised
To build your own customised training course from our extensive range, go to Request a Group Training Program form.
Then follow the steps below:
- Enter your contact details into the form, then click Next.
- From the drop down list, select the course you need.
- Use the option buttons to choose Standard or Customised, and course location.
- Add any additional information that may help us to assist you with your enquiry.
- Click Send.
You will receive an email to confirm your booking request and we will be in contact to discuss the details of your training.
What payment options do you accept?
We gladly accept multiple payment methods to make transactions as convenient as possible for you. We accept credit cards, bank transfers, and even the occasional coffee bribe (kidding, sort of).
How far in advance should I book a session?
We recommend booking at least two weeks in advance to ensure availability, especially for customised training or large group sessions. However, we’ll always do our best to accommodate last minute requests.
What is your cancellation or rescheduling policy?
We understand that schedules can change. If you need to cancel or reschedule a training session, please provide written notice at least 10 business days in advance to avoid cancellation fees.
- Cancellation: For cancellations with less than 10 business days’ notice, a fee of 50% of the course cost applies. If notice is given less than 5 business days before the session, the full course fee will be charged.
- Rescheduling: If you reschedule with less than 5 business days’ notice, a rescheduling fee of $150 may apply.
We aim to be as flexible as possible, so feel free to contact us to discuss your circumstances, and we’ll work with you to find a solution.
Additional Questions
What computer training courses do you offer for groups and individuals?
Looking to boost your software skills? We offer a comprehensive range of computer training courses from Microsoft 365 to Adobe Creative Cloud and everything in between. Whether you’re an individual wanting to master Excel, or a team needing to upskill in the latest digital tools, our expert trainers can help.
Adobe
TechSmith
How experienced are your trainers?
Our trainers are certified pros who’ve taught everything from basic Excel to advanced eLearning development. They bring years of industry experience and the kind of patience you need when teaching someone to use a mouse for the first time.
Do you offer follow up support after training?
Absolutely! We provide lifetime support after your course. (We haven’t worked out if this means our lifetime or yours!)
We know that people often have more questions once they begin to explore their newfound skills, so we are happy to help by addressing those questions.
Just get in touch with us and we will get back to you as soon as we can. The easiest way is to email us at info@keystrokelearning.com.au or use the form on our Contact page.
Can you help us assess the skill levels of our team before the training?
Need to pinpoint exactly where your team stands with their software skills? We’ve got you covered with our free Skills Proficiency Assessments!
Here’s how it works:
On each course page, you’ll find the FREE Skills Proficiency Assessment specific to that software:
- Takes just minutes to complete
- Is 100% free and anonymous
- Requires no registration
- Provides instant insights into skill gaps
- Helps identify specific training needs
It’s perfect for:
- Managers planning team training
- Team leaders evaluating skill levels
- Individuals wanting to assess their own abilities
- Organisations planning software rollouts
- Anyone curious about their software proficiency
Simply visit any course page on our website and look for the Skills Proficiency Assessment section. Get clear insights into current capabilities without any commitment, it’s that easy!
Why should I choose Keystroke Learning?
- Expert Trainers with Extensive Experience
- Co-founders Mark Finney and Brendon Farrell have over 30 and 27 years of experience respectively.
- Both hold numerous industry certifications including Microsoft, Adobe, and training qualifications.
- Flexible Training Options
- Multiple delivery methods including face-to-face, live online, self-paced, hybrid, and 1-on-1 training and more.
- Training can be conducted at our training centre at 613/1 Queens Rd Melbourne VIC, your workplace, or remotely.
- Options for both individuals and groups of all sizes
- Practical, Hands-on Approach
- Focus on immediately applicable skills that translate directly to workplace productivity.
- Real world examples and scenarios used throughout training.
- Access to work files during training for relevant practice.
- Customisation and Personalisation
- Courses can be tailored to specific needs and skill levels.
- Modular approach allows mixing and matching of topics.
- Small group sizes ensure individual attention.
- Comprehensive Course Coverage
- Extensive range of training course including Microsoft Office 365, Adobe Creative Cloud, Google Workspace and eLearning software.
- Multiple skill levels from introduction to advanced.
- Specialised courses for specific needs (e.g., Excel PivotTables, Photoshop for Social Media and eLearning).
- Engaging Learning Environment
- Known for making learning enjoyable with a balance of humour and practical instruction.
- Interactive sessions that encourage questions and discussion.
- Supportive atmosphere that makes complex topics approachable.
- Strong Track Record
- Mark and Brendon have conducted over 33,760 combined training sessions.
- Positive client testimonials highlighting time saving benefits and practical knowledge gained.
- Established reputation in Melbourne’s corporate training sector since 2016.
- Australia Wide Accessibility
- Services available across all major cities and regional centres.
- Remote training options make courses accessible anywhere.
- Flexible scheduling to accommodate different time zones and work schedules.
Do you have specific FAQs for a software program?
We maintain detailed FAQs for each software program we teach. You can find specific FAQs by clicking on any program below:
Microsoft
- Microsoft 365, Access, Excel, Copilot, OneNote, Outlook, Power BI, PowerPoint, Project, SharePoint, Teams, Visio and Word
Adobe
Specialised Tools
Enquire or Book a Computer Training Course
Why Choose Keystroke Learning
Guaranteed to Run Courses
No cancellations here! Enrol in our public scheduled courses with confidence, knowing they’ll run, even if you’re the only student! We’re committed to making sure every course run while sharing our knowledge, and our jokes, no matter what.
Lifetime Support
Learn once, benefit forever. Our team is here for you every step of the way, even when you’re old and grey and your grandkids are asking you about those ‘weird’ computers from the 2020s.
Small Class Size
Personalised attention matters. With fewer students in each class, you enjoy more meaningful interaction, reduced awkward silences, and none of those dreaded ‘any questions?’ moments.
Outrageous Money Back Guarantee
Worried it’s not right for you? Just let us know your concerns during the first break, and we’ll do our best to address them. If we can’t resolve it to your satisfaction, you’ll receive a full refund with no questions asked. Your satisfaction is always our top priority. We want you to feel confident in your learning experience.
Comprehensive Training Programs
Our training programs cover all the must have software programs from Microsoft, Adobe, Google, eLearning, and more. Our expert instructors will guide you through the latest features and best practices, minus the boring tech talk. You’ll be a software whiz before you can say “Is there a shortcut for that?”
Experienced Instructors, Proven Results
Learn from seasoned professionals who excel at simplifying technology and have been teaching software skills since the dial-up era. With years of experience and a knack for translating complex concepts into plain English, they’ll guide you through real-world examples using proven training methods, ensuring you can effectively apply what you learn.
100% Australian
Owned & Operated
Proudly Aussie-owned, we offer hands-on training that takes you from beginner to pro with practical skills and a touch of Aussie flair.
Our Clients
Need Assistance? Request a Callback
Got a burning question about our training courses? Or maybe you just want to chat with someone who actually knows their stuff? Either way, pop your details in, and one of our expert trainers will give you a buzz. No pressure, no sales pitch, just helpful answers.
About Keystroke Learning
Keystroke Learning is Melbourne’s leading software training provider, offering hands-on courses for Microsoft 365, Adobe Creative Cloud, Google Workspace, and eLearning software.
With over 30 years in the training business, yep, we’ve outlasted some of the tech!, we offer flexible learning that fits your style.
Our enthusiastic instructors are all about those lightbulb moments, after all, who doesn’t love the thrill of turning “Huh?” into “Aha!”
Contact Us
8:30am–5:00pm, Mon–Fri
1 Queens Road
Melbourne, VIC 3004