Building Computer Skills to Enable Success
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Building Computer Skills to Enable Success
(03) 9999 7780
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Building Computer Skills to Enable Success
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Building Computer Skills to Enable Success
Whether you’re attending an upcoming training course or looking for further information before you buy, we’ve listed some of the most common questions from our clients and course participants.
If you don’t see an answer to the question you have in mind, or you’re looking for some clarification then please get in touch and we’ll be happy to have a chat.
We Know What Works – Hands-on fully interactive training courses are our bread and butter. Years of real-world experience and feedback from our participants have shown us that this type of training produces the best results.
We Listen – By gaining a better understanding of your needs and listening to your feedback we can be sure the training is right for your abilities and goals.
We Innovate – We keep abreast of changing technologies and are constantly developing new courses and updating existing courses to reflect current best practices.
Keystroke Learning is based at 613/1 Queens Road in Melbourne, Australia. Most of our training courses take place in the Melbourne CBD, but we also provide in-house training nationwide.
If you have a laptop with the relevant software installed, please bring it along for your course.
We find that people generally feel more comfortable using their own laptop, since they will be familiar with its layout and options.
Other than that, we just ask to bring your enthusiasm!
If you don’t have a laptop, please let us know beforehand so we can supply one on the training day.
Our training venue is located at:
Suite 613, Level 6, 1 Queens Road
Melbourne, VIC 3004.
On arrival in the foyer, please make your way past the concierge and take the lift to level 6.
Exit the lift to the left and follow the first corridor you find.
It’s just a 2 min walk to the venue from the Domain Tram Interchange.
Available tram numbers (3, 3a, 5, 6, 16, 64, 67,72) get off at tram stop 22.
Multi-level car parks are located at:
Both have Early Bird rates starting at $16.00.
1 Day and 2 Day Courses run from 9:00am – 4:00pm (Includes a morning and afternoon tea break, plus a 1 hour lunch break)
½ Day Courses run from 9:00am – 12:30pm or 1:00pm – 4:30pm (Includes a tea break)
Training manuals are provided with all standard public courses.
Participants receive exercise files for use during the training course.
Certificates can be made available on request. These are supplied as PDF files via email after the course has been completed.
Just let us know if you require a certificate.
If you are running late for your course, please call (03) 9999 7780 to let us know and we will pass the details on to the trainer.
Our Public courses are limited to a maximum of 6 participants. As we have a must run policy course will still run with 1 participant.
We strongly believe that keeping the numbers down helps us to ensure each participant can have their questions answered and receive personal attention.
This also helps maintain the high quality training we love to deliver.
You bet, our Live Online Training courses can be delivered virtually anywhere around the world. Whether your employees are based in one location or various locations we can deliver live online training to them anywhere they have internet access.
If an Off the Shelf solution is not quite what you are looking for, training courses can be tailored to the unique requirements of your team. Our courses are modularised with this option in mind, which means that you could mix and match from a selection of existing topics, or we can work with you to develop something specific to your organisation. Either way, we are on hand for advice about the best way to structure your customised training course.
Absolutely! We provide lifetime support after your course. (We haven’t worked out if this means our lifetime or yours!)
We know that people often have more questions once they begin to explore their newfound skills, so we are happy to help by addressing those questions.
Just get in touch with us and we will get back to you as soon as we can, the easiest way is to email us at info@keystrokelearning.com.au or use our form on our Contact page.
Oops, you missed your course! Please get in touch to request a reschedule of your missed course.
All rescheduling requests must be made within 5 days of the missed course. All requests will incur a fee of 50% of the course cost in accordance with our Terms and Conditions.
Kitchen facilities including fridge and microwave are available, so you can bring along your lunch if you like.
If not, there are several shops nearby where you can buy lunch.
Tea, coffee and drinking water are supplied during the day.
Lunch is self-funded, and several locations are within a short stroll of the training venue. We also like you to get outside for some fresh air.
We don’t provide food during our courses, mainly due to the fact that people have a variety of dietary requirements and it can be difficult to cater for all of these.
If you are unsure of the course you need, please get in touch with us.
We are always happy to discuss your goals and make recommendations based on your specific requirements.
It’s important to us that the course you choose is right for you.
Live Online Training is just as interactive as face to face training, but at a distance.
Unlike online video training, where the experience is passive, you will work live with a trainer every step of the way.
The trainer will share their screen so you can see exactly how to perform various software tasks, and you can try them out for yourself with the included exercise files.
We encourage participants to ask questions during the course, and we stop regularly to check your progress and understanding.
We want you to fully participate during your Live Online Training. Therefore, you should take a few moments to ensure you are familiar using Zoom Controls during the sessions.
Joining and participating in Live Online Training using Zoom isn’t difficult, but there are some things you should check before your session. These important tips will help you to get the most out of your training and avoid any technical issues.
View our Join a Zoom Online Training Event page to find out more.
Well, it all depends on your particular training requirements and the amount of time you have available.
A half day course will target a smaller number of topics, while a full day course allows time to cover more.
Either way, the training course will provide in-depth coverage of the features you need to learn while allowing time for questions and interaction.
Your decision should be based on the specific topics you want to cover and the time you have.
It all depends on where you are working and the device you are using. To some degree, it is also a matter of personal choice.
If you typically travel to your place of work and have a computer at your desk, you will most likely use the regular desktop versions of your applications. Even if you work at home using a work laptop, you may still wish to use the desktop versions. If you tend to travel and don’t always have access to your own computer, you may be better to use the online version.
Online versions have the same basic functionality as the desktop versions, however, they are generally a little more limited. As a rule, online versions are best used for reading and basic editing of documents rather than advanced functionality.
Our training approach is professional yet friendly, motivating participants to learn quickly and easily.
When you complete our training course, you will be ready to apply your new skills right away.
Monday – Friday 8:30am – 5:00pm
Self Paced Assisted Learning combines the best of independent learning with the best of trainer assisted learning.
This unique approach to learning works as follows:
Each participant is provided with a training manual for a given application and level, and they work through a series of exercises.
If they get stuck or don’t understand a concept, the trainer is immediately available to help them understand the issue at hand and to give examples of how to implement the feature or application.
It is not uncommon to see one person working on an Excel Advanced manual while the person beside them is doing a Word Introduction, and another is working on something else.
The role of the trainer in the Self Paced environment is quite different to their role in a typical classroom. Even when each participant is working well unassisted, the trainer will be actively monitoring their progress, providing feedback and encouragement as well as fine-tuning the learning process. There is usually little time to “take it easy” as the trainer works to increase the efficiency and effectiveness of learning.
Self Paced Assisted Learning is very personalised, with the interactions generally being around individuals and small groups.
These sessions can be broken into 1.5-hour blocks of time, allowing up to 4 sessions in a day, thus allowing a larger number of people to attend for shorter time periods.
We pack more useful information into our Webinar Training Sessions than a squirrel stuffs acorns for winter.
Ditch the sink-or-swim approach to new technology. Our Webinar Sessions are your team’s virtual lifeline to tech proficiency.
These interactive online gatherings transform intimidating rollouts into engaging adventures. Our expert trainers don’t just introduce change – they help make your team embrace it. We explain the ‘why’ behind new systems, turning sceptics into champions with concise, high-impact briefings.
Forget dull lectures. Our sessions spark lively discussions and showcase features with contagious enthusiasm. Whether your team is office-based or remote, we bring the learning to them.
Investing in training isn’t just smart; it’s crucial. Our Webinar Sessions are your compass in the sea of technological change.
Upgrading systems? Migrating platforms? Introducing new tech? We’ve got you covered.
Let’s face it, expecting your staff to “figure it out” on their own is a recipe for chaos, confusion, and probably a few broken keyboards. Relying on this approach is like using “password123” for your bank account, technically possible, but you’re just asking for trouble.
Enter Seminar Training, the GPS for your technologically challenged employees!
Perfect for large groups needing to get up to speed, our seminars address organisational changes, explaining the rationale and benefits. We encourage audience interaction, generating discussions that’ll make your team feel engaged.
These sessions provide concise overviews of new systems and features, delivering targeted briefings with minimal disruption. It’s like speed dating, but instead of potential partners, your employees meet productivity boosters!
Our expert trainers don’t just demonstrate key functionalities, they perform them with the flair of a Vegas magician. To maximize the learning impact, many clients complement our seminars with our Roving Training program.
Whether you call them seminars or awareness sessions, when you’re upgrading, migrating, or introducing new technology, we’re here to save the day and your team will be begging for the next software update.
Got a questions about Seminar Training? Contact us for answers!
Roving Training brings expert facilitators directly to your workspace, either in-person or virtually, to address specific training needs.
Looking for training that’s as unique as your team? You might stumble upon a few buzzwords like “Roving Training”, “On-Demand Training”, “Floor Walking”, “Corporate Trubleshooting”, “Floater”, or “Roaming Training Services”.
Basically, they’re all just fancy ways of saying, “On-the-spot instruction tailored to specific needs”.
Roving Training is a 1 on 1 or very small group training session which is generally scheduled for short timeframe on a specific subject.
Typically, these training sessions are structured by allocating time slots/appointments with individuals. The topics covered throughout the session do not have to be at the same level or software package.
Roving Training offers the benefit of immediate, hands-on support right where and when it’s needed, ensuring that learning is directly applicable and highly relevant to real-time challenges.
In this example, Sarah, the office superhero has scheduled blocks of time for her colleagues. For instance, James is scheduled at 9:30am for half an hour to work on Pivot Tables. After James gets his Excel fix, the trainer visits Ellen at 10:00am for an hour to help solve a problem she is having with Photoshop. The trainer then continues visiting each person in the schedule, addressing their individual requirements.
Sarah also handles training during software upgrades and rollouts with one of our nifty tactics called floor walking. This involves the trainer roaming around the office to provide instant, on-the-spot support for any tech hiccups.
It’s like having a tech wizard who appears out of nowhere when you need them the most, no magic wand required, just a trainer with lots of expertise and a friendly smile!
Upgrade your colleagues from “Control+Alt+Defeat” to “Tech+Savvy+Elite”!
Attention all tech-challenged teams and software-phobic departments! Is your office filled with cold sweats at the mere mention of pivot tables? Does the phrase “software update” send shivers down your spine like a horror movie jump scare? Fear not, our Group Training Courses are here to transform your tech terrors into laugh-out-loud learning adventures!
Our Full-Day Courses are the brain boot camp you never knew you needed. No drill sergeants or questionable cafeteria food here, just a day packed with digital discoveries.
For those who prefer their learning strong like their coffee, our Half-Day Courses deliver an espresso shot of education in just 3 hours.
And for the ultimate in tailored training, our Customised Courses are the Tinder of tech education. Swipe right on the modules you love, left on those you don’t. It’s all about finding your perfect match in the digital dating pool.
So, let’s turn those frustrating error messages into exhilarating “Eureka!” moments.
Full-Day Group Training Sessions provide a deep dive into your chosen subject, offering a comprehensive experience that’s perfect for teams eager to explore topics in detail.
Think of it as an intellectual day spa, with plenty of time to soak in each concept, from the fundamentals to the fine points. Your brain cells will thank you for the pampering!
With a full day dedicated to learning, participants can engage in extensive hands-on activities, workshops, and real-world applications.
You’ll have ample opportunity to tackle complex problems, ask questions, and even share a laugh or two as you work through exercises.
A standard training course takes around 6 hours, plus scheduled breaks to ensure everyone stays refreshed and ready to absorb more. We promise not to make you do jumping jacks during these breaks… unless you really want to.
The start time of the training is completely negotiable, but typically, the training time slot will be 9:00am – 4:00pm.
This turns the training day into an enjoyable and productive fun run rather than a sprint. Don’t worry, the only medals awarded will be for “Most Enthusiastic Learner”
Half-Day Group Training Sessions offer a focused exploration of your chosen subject, providing a compact yet impactful experience that’s ideal for teams looking to dive into topics efficiently.
Think of it as an intellectual boost, with a concentrated dose of knowledge that’ll leave your brain feeling refreshed and invigorated. It’s like a shot of espresso for your mind, minus the jitters!
In this condensed learning sprint, participants engage in targeted hands-on activities, workshops, and real-world applications. It’s a mental obstacle course designed to challenge and stimulate without being overwhelming.
You’ll have the chance to tackle key problems, ask burning questions, and maybe even crack a few witty one-liners as you zip through exercises. After all, who said learning can’t be snappy and snazzy?
A standard training course takes around 3 hours to complete, which includes a short break at the halfway point. Don’t worry, we won’t make you solve riddles to earn your break—unless that’s part of the training, of course!
The start time of the training is completely negotiable but typically, the training time slot will either be 9:00 am – 12:00 pm or 1:00 pm – 4:00 pm. Whether you’re an early bird or a post-lunch learner, we’ve got you covered.
Off-the-Shelf Training is like walking into a bookstore and picking out the perfect novel, it’s ready to go and has been vetted for quality.
These pre-designed courses are packed with tried-and-tested content, so you can dive right into learning without any fuss.
Whether you’re tackling Microsoft Office, Adobe Creative Cloud, or any other major software, these courses are designed to cover the essentials with a dash of flair.
Just as how you wouldn’t need to re-write a bestselling novel, you don’t need to re-invent the wheel with these training options.
They’re perfect for when you want solid, no-nonsense learning that’s ready when you are.
Customised Training is the tailor-made suit of the training world.
Think of it as the Gucci suit of the learning world — bespoke, fitted, and perfectly aligned with what you need.
It’s all about designing a training experience that’s as unique as your organisation.
Just like a custom suit is made to fit every curve and seam, customised training is crafted to address specific challenges, industry nuances, and skill gaps within your team.
Our training is modular, so you can mix and match like a fashionista, choosing from a selection of existing topics, or we can work with you to develop something specific to your organisation. Either way, we are on hand for advice on the best way to structure your customised training course.
Do you need a custom training solution? Get in touch with us!
Designed for participants who already have a basic understanding of an application but need to fill specific knowledge gaps.
The 1 on 1 training option provides a completely personalised training experience.
These sessions are entirely focused on the needs of the individual participant, whether that need is to become an expert in Microsoft Office, Adobe Creative Cloud, or simply to become more proficient with other commonly used software applications.
1 on 1 training sessions are delivered in 3-hour blocks, while additional 1-hour blocks can be added if required. The choice is yours.
Raise Your Skills with Expert-Led
Public Training Courses!
Are you tired of fumbling through Excel like it’s a complex puzzle? Ever wished you could wave a magic wand to fix your an image?
Well, Keystroke Learning’s Public Scheduled Training Courses are designed to meet specific training needs.
People from different companies all attend the same course at the same time, turning our Melbourne CBD training room into a bustling hive of learning and collaboration. Everyone brings something different to the table!
Can’t make it to Melbourne? No worries! We offer our courses online and in hybrid mode too, so you can join from anywhere.
Check out our Public Course Timetable and take your skills to the next stage!