Claude Essentials

What Your Team Will Learn

Most people open Claude, type a question, and never touch the other 80% of what it can do. This course gets you past that, covering the interface, settings, privacy and the prompting habits that separate a useful answer from a waffly one.

You will learn how to set Claude up around the way you actually work, and check what it gives back. You will learn to use Claude confidently for everyday writing, research and problem solving.

What You'll Get With This Course

Live Instructor-Led Training

Highly experienced and approachable trainers

Comprehensive Materials

PDF manual and training files included!

eCertificate of Completion

Proudly recognise your achievement

Lifetime Support

Expert help, always within reach

Participants will leave knowing how to set Claude up around their own work, prompt it well, and use it confidently for writing, research and everyday tasks.

Skill Level: Beginner

Duration: ½ Day

Time: 9:00am – 12:00pm

CPD Hours: 3hrs

Claude Essentials Course Content

Understanding Claude

What makes Claude different
Choosing the right model for the task
What Claude can and can’t do
Keeping your work private and confidential
Finding Your Way Around

The Claude interface walkthrough

Starting, naming and organising conversations
Using the recent chat list to pick up where you left off
Asking Claude to recall earlier conversations
Incognito chat and when to use it

Using Claude Responsibly

Checking facts, figures and claims
Recognising bias and knowing what to verify
Practical workplace boundaries
Keeping human judgement central

Setting Claude Up for You

Where the settings live and what they control
Writing custom instructions that actually work
Controlling what Claude remembers about your work
Turning features on and off

The Art of Prompting

What makes a good prompt
Role, task, context and output instructions
Step by step prompting
Controlling tone, structure and detail
Fixing prompts that miss the mark

Working with Files and Documents

Uploading files, images and documents
Summarising and extracting key points
Rewriting, reviewing and comparing content
Understanding artifacts and reusable outputs

*Our outlines are a guide to the content covered in a typical class.
We may change the course topics to meet the objectives of a particular class.

Want to run this course for your staff?

Standard course ready to go — customisation available if your team needs it.

Only need to train one or two people? Book a seat in our public Claude Foundation course (full day).

Call Us

Speak to a Trainer Now
(03) 9999 7780

Email

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[email protected]

Chat With a Course Instructor

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Our Clients

Yvonne D'Souza

Excellent presentation by Brendon Farrell on Articulate Storyline Foundation. I can't wait to trial out in my learning package.

Tashara Armstrong

Well versed in the systems they are training. I came in with no knowledge of Camtasia and left feeling much more confident with the skills and tools I needed to create content, thanks to Mark. Would highly recommend Keystroke Learning

Ayaka Inaba

I joined inDesign course yday, it was very helpful. Brendon taught and helped me step by step. Definitely worth it.

Marina Altson

I recommend absolutely everyone who needs training to come here. Mark and Brendan run incredible classes and the public courses are guaranteed to run even if you're the only one signed up. That's how I got some one-on-one Excel Advanced training this week. Mark was a fantastic teacher - very patient, enthusiastic and knowledgeable. I've come away thinking Excel is COOL. The training facility is great, they keep it stocked with TimTams, tea and coffee, and there is a food court downstairs for lunch. I wouldn't go anywhere else! 😊

Matthew Gilchrist

The content and pacing of the course was great. I got a lot out of it and Mark was fantastic at helping convert a concept into an example that could be used. Would highly recommend!

Grace Roob

The customised course delivered by Mark from Keystroke Learning was really beneficial to our team. It was structured so well and everyone learnt so much. Highly recommend.

Health Information Services CAH

Mark was really great at breaking down complex training into simple easy step-by-step instructions. Multiple levels of experience were able to keep up throughout.

Pamithi Cumaratunga

I got a lot out of the Ms Excel training and Mark was a great trainer. I'm sure the tips will be helpful in my career.

Barbara Croysdale

Mark delivered a Power BI beginners course to our team, and he was absolutely fantastic! The content was engaging, and he adapted to the specific needs of the attendees. Mark was also incredibly easy to work with to organise this training. I would not hesitate to use Keystroke Learning again for our future training needs!

Mike K

I did the Excel Intermediate and Advanced training with Mark and I had a great experience. The course took a great holistic approach to covering the different aspects of Excel and Mark also took time to show how different elements of the program could be useful in my role specifically, spending longer on the parts of the program that were necessary for me. With a promise of lifetime support, giving me the ability to reach out at any point where I continue to be a bit stuck with Excel, I am very happy with my choice to train with Keystroke

FAQ's

We know team training comes with a lot of questions, who, what, how many, when, where, and sometimes even why. To save you a few clicks (and a few minutes), we’ve pulled together the most common ones we get from other HR managers, L&D teams, and people just like you.

Where can this Claude Essentials training be delivered?

We can run Claude training in person at your office, live online, or in a hybrid format. All formats are interactive, giving participants the chance to practise creating prompts and working with Claude in real scenarios.

How many staff can attend a Claude Essentials training session?

The course works best with small to medium groups, as this allows everyone to experiment with prompts and get trainer feedback. We’ll suggest a recommended size but can adapt to your team.

Can we schedule the Claude Essentials training at a time that suits us?

Yes, we’ll work with you to arrange a convenient schedule. This might be a short introduction, a full-day deep dive, or shorter sessions delivered across multiple dates.

What will my team be able to do after the Claude Essentials course?

Participants will understand how to create clear prompts, interpret Claude’s responses, and use it for practical workplace tasks. They’ll also learn strategies for refining prompts to get better results. By the end, they’ll feel confident using Claude as a productivity tool in their daily roles.

Do participants need any prior knowledge of Claude ?

No, this course is designed for complete beginners. We’ll start from the basics and gradually build participants’ skills.

Can the Claude Essentials training content be customised to our needs?

Yes, we can adapt the training to reflect your workplace tasks, such as drafting emails, summarising reports, or generating ideas. This ensures staff can immediately apply their learning.

Will staff receive a certificate of completion?

Yes, every participant receives a digital certificate. This provides recognition of their new skills and professional growth.

Do you provide support after the Claude Essentials training?

Yes, lifetime support is included. If staff have questions later while using Claude, they can contact us for help.

Prior Knowledge

This course is designed for complete beginners or those with some basic familiarity with Claude . No prior experience is required, just a curiosity to learn how to use Claude confidently and effectively in everyday tasks.

Required Software

You will need access to the Claude platform. You can use Claude through OpenAI’s website, either using the free version or a paid subscription. An up-to-date web browser (Chrome, Firefox, Safari, or Edge recommended) is necessary for the best experience.

Course Materials

All exercise files needed for the course will be provided. In some cases, you may receive them by email prior to the training so you can download them in advance. Otherwise, everything will be supplied during the session, and no preparation is required.

Note About Different Versions

Claude is continually updated by OpenAI. This course covers the core functions of Claude , and as OpenAI introduces new features or versions, the skills learned here will still remain relevant, allowing you to use the latest functionalities as they become available.

Brendon Farrell

Co-Founder / Facilitator

From my early days wrestling with DOS commands to navigating today’s cloud-based world, I’ve dedicated my career to demystifying technology for others.

As a certified Microsoft and eLearning specialist, there’s nothing I enjoy more than seeing that spark of understanding when a student masters a new skill.

Outside of the training room, my passions run deep, whether I’m spending quality time with my wife and son, sharing my four decade love of lacrosse with junior players as their coach, or cycling around Melbourne’s on either my road bike or mountain bike.

Mark Finney

Co-Founder / Facilitator

With a coffee in hand and a passion for problem solving in my heart, I’ve made it my mission to turn tech frustrations into success stories. Through years of hands-on experience, I understand the challenges learners face.

Being both a co-founder and trainer at Keystroke Learning lets me combine my love for teaching with creating innovative learning solutions that actually work in the real world.

When I step away from the keyboard, find me strumming my favorite tunes on guitar, relaxing with my wife watching movies on the couch, or tending to my garden.