For All Services

Prices

All prices quoted on the website, via email, conversation or other means are quoted in Australian Dollars (“AUD”).

All prices quoted are subject to change without notice. Prices mentioned in quotations are valid for a 30 day period.

GST

Any service made by Keystroke Learning is subject to GST. In addition to the prices referred to above, the client agrees to pay the amount equal to any taxes.

Payment of Invoices

Invoices must be paid in full by the due date of the invoice or 5 business days prior to the course start date, whichever is earlier. Failure to pay in accordance with these terms does not mitigate the clients’ obligations to Keystroke Learning.

We use third-party payment providers when paying by Credit Card or EFTPOS, depending on the way in which you make payments – Stripe and PayPal.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

All payments to be made to Keystroke Learning must be inclusive of GST.

Intellectual Property and Proprietary Rights

The materials contained in Keystroke Learning’s website or provided by Keystroke Learning via any means may be used for informational purposes only.

By downloading any of the materials contained in the Keystroke Learning site, you agree to the terms and provisions as outlined in this legal notice. If you do not agree to them, do not use this site, or download materials.

Ownership of Materials

The information contained in this site, any training manuals or other material provided by Keystroke Learning is copyrighted and may not be distributed, modified, reproduced in whole or in part without the prior written permission of Keystroke Learning.

Unless otherwise agreed, Keystroke Learning retains proprietary rights to all materials and documents used in the provision of services. Where materials and documents incorporate a client’s confidential or proprietary information, Keystroke Learning retains proprietary rights to all materials not provided by the client.

Rights and Permissions

If you have any questions concerning the usage or licensing of Keystroke Learning’s copyrighted materials, including images, photographs, video footage, Keystroke Learning advertisements or other materials, please submit your detailed request in writing.

Protecting Confidential and Proprietary Information

Any confidential or proprietary client information disclosed to our representatives is kept confidential and used only to deliver services for the benefit of the same client.

No Warranties are Expressed or Implied

Every care is taken in the provision of all Keystroke Learning services. The purchase of Keystroke Learning’s services does not imply or express a warranty that the services provided are relevant to the specific needs of the client. The client is responsible for ensuring the services are appropriate for their requirements.

Insurance

Keystroke Learning has Professional Indemnity Insurance in excess of $1 million and Public Liability Insurance in excess of $5 million. If services are provided on a client’s premises, the client is responsible for providing adequate workplace related occupational health and safety insurance and any other insurance for employee-related risk while providing the services. The client indemnifies Keystroke Learning from any such claims.

No Engaging Representatives

The client agrees that during the term of this agreement and for a period 6 months following its expiry they will not employ, contract or in any way seek to engage any Keystroke Learning representatives, including all staff and subcontractors, without the prior written consent of Keystroke Learning. Nothing in this clause prevents or restricts a party from hiring any person who has responded to any published advertisement of positions with the other party.

Force Majeure

Neither party will be liable for failing to perform its obligations under this agreement provided the failure is triggered by something beyond its reasonable control (Force Majeure). This clause does not excuse the payment of monies due.

Jurisdiction

This agreement is governed by the laws of Victoria.

Training Services

All Courses

For all training courses trainers aim to deliver the content mention in the course outline. In the event of a mixed ability course, some participants may find the pace and content unsuitable.

Whilst Keystroke Learning ensure participants attending a scheduled public course are of similar ability, it is the clients’ responsibility to determine that each course is the correct level for their participant(s). Keystroke Learning cannot accept responsibility if any part(s) of the course outline are not covered.

In a case where the participant does not have the prior level of knowledge required for the course they are attending, we reserve the right to ask them to leave the course or reschedule them for the correct level.

In the case where only one participant is booked on a scheduled public course we reserve the right to reduce the duration of the course.

Closed Courses & Public Courses

Closed courses are those courses that are:

• Not listed on our public training schedule
• Not open to the public

Public courses are those courses that are:

• Listed on our public training schedule
• Open to the public with limited spaces available

Lifetime Training Support

We know that people often have more questions once they begin to explore their newfound skills, and we are happy to help by addressing those questions via our lifetime training support, Contact us by email or phone, should you require help, will endeavour to respond within 24 hours. Support is only supplied if it relates to the training undertaken during the course.

Free Course Repeat

We recognize that learning computer programs can be complex, and that participants may benefit from repeating the class.

Free Course Repeat are valid for 6 months from the date of the course you attended and for the specific courses only.

To be eligible for a Free Course Repeat, participants must complete the evaluation form provided at the end of the class.

To take advantage of a Free Course Repeat, email info@keystrokelearning.com.au 1-2 days before your preferred course date to check if the class is running with an available seat.

Once confirmed, should you fail to attend your refresher course, no further dates for a refresher will be permitted.

Please bring your previous supplied materials.

Should you not be able to attend your Free Course Repeat within the 6 month period due to classes being full, we will extend the time suitably.

Free Course Repeat are not transferable.

Must Run Policy – Melbourne:

We understand the inconvenience caused by cancelled courses. Therefore, as far as reasonably possible, notwithstanding illness or injury, or unforeseen external influences beyond our control, scheduled courses will not be cancelled by us.

Note that this may necessitate a change of venue, in which case Keystroke Learning will make every endeavour to provide ample notification of the change prior to the original course date

In the unlikely event of cancellation, the Client will be entitled to a full refund of the course fee or the option of another suitable date.

Keystroke Learning shall not be liable for any other loss or expense arising.

Training courses in ACT, NSW, NT, QLD, SA, TAS, WA and regional VIC:

We require a minimum of 3 participants to attend in order to run a course.

We understand the inconvenience caused by cancelled courses. Therefore, as far as reasonably possible, notwithstanding illness or injury, or unforeseen external influences beyond our control, scheduled courses will not be cancelled by us if minimum numbers are met.

Note that this may necessitate a change of venue, in which case Keystroke Learning will make every endeavour to provide ample notification of the change prior to the original course date

In the unlikely event of cancellation, the Client will be entitled to a full refund of the course fee.

Keystroke Learning shall not be liable for any other loss or expense arising.

Special Needs Participants

It is the responsibility of the client to advise Keystroke Learning of any participants with special needs. Keystroke Learning cannot accept responsibility for such delegates unless it has stated in writing that it is able to accommodate those needs.

Providing a Workable Learning Environment:

Keystroke Learning aims to provide a safe and conducive learning environment for all participants. If a participant acts inappropriately or adversely disrupts their course, Keystroke Learning reserves the right to remove them from the course. If this occurs, no refund of course fees will be due and Keystroke Learning will advise the booker of the reason/s for the participant’s removal from the course, in writing.

Client or Third Party Venues:

If training is conducted at a venue provided or arranged by the client (including the client’s premises), the client is responsible for providing an appropriate room and equipment for the delivery of training. Keystroke Learning accepts no responsibility or liability for any fees or expenses associated with the use of this venue, including hire, catering or cancellation fees.

Travel and Accommodation Fees:

If the Keystroke Learning representative incurs travel and accommodation expenses to access a training venue provided or arranged by a client, including travel time, these charges are payable by the client. Keystroke Learning will advise the client of any such fees in advance in writing and await the client’s approval before incurring these fees.

Restrictions on Use of Training Materials:

Keystroke Learning’s training materials are provided for the single use by individual participants during and after their course. Keystroke Learning retains all intellectual property rights in these materials. Written permission from Keystroke Learning is required for any other use of these materials. They may not be sold, duplicated or re-used.

Changes to Advertised Course Dates:

Keystroke Learning reserves the right to reschedule a public course if no participants are booked within 10 days of the scheduled course date.

Booked courses in Melbourne will run even with only 1 participant. (Refer to our Must Run Policy)

For all other states in Australia, we require a minimum of 3 participants for a course to run.

Substituting Participants:

An alternative person may be substituted for an enrolled participant at any time prior to the start of the course without charge.

Failure to Attend:

All rescheduling requests must be made within 5 days of the missed course. All requests will incur a fee of 25% of the course cost.

Failure to notify within the 5 day limit without a medical certificate shall be subject to a cancellation fee equal to 100% of the course fee.

Cancellations of Public Courses:

We know that life often throws up the unexpected and so we offer as much flexibility on our courses as we commercially are able to.
However, when you book a place on a course it means that we can’t offer that place to someone else, and so that means that we need to put a limit on changes and cancellations.

Requests to cancel a booking must be provided to Keystroke Learning via e-mail at info@keystrokelearning.com.au. Course Cancel Requests are subject to the following fees:

• 5+ business days prior to the course start date: No cancellation fee; or
• 1-5 business days prior to the course start date: 25% of the course fee.

Cancellations of Closed Courses:

Requests to cancel a booking must be provided to Keystroke Learning via e-mail at info@keystrokelearning.com.au. Course Cancel Requests are subject to the following fees:

• 5+ business days prior to the course start date: No cancellation fee; or
• 1-5 business days prior to the course start date: 25% of the course fee.

Reduction in Closed Course Numbers

Requests to reduce the number of participants on a closed course and adjust the invoice pricing with MORE than 5 business days notice will be accommodated, and an updated invoice will be issued.

Requests to reduce the number of participants on a closed course and adjust the invoice pricing with  LESS than 5 business days notice will NOT be accommodated, the previously issued invoices will remain.

Transferring Courses to Another Date:

Requests to transfer a booked course to an alternate date must be provided to Keystroke Learning via e-mail at info@keystrokelearning.com.au. Clients are entitled to one Course Reschedule Request per course title. Course Reschedule Requests are subject to the following fees in addition to the course fee:

• 5+ business days prior to the course start date: No transfer fee; or
• 1-5 business days prior to the course start date: 25% of the course fee.

Our Walk Away, No Hard Feelings, Money Back Totally Outrageous Guarantee

Maybe you’ve realised that this course is not what you were looking for.

If you decide before half way through a public course that the course is not for you, let us know your concern and give us a chance to fix it. Otherwise, you can leave the class and we’ll give you a full refund.

Conditions apply to the courses and you must be in attendance and have started the class at the start time. All material remains the property of Keystroke Learning.