Keystroke Learning - Terms and Conditions

Keystroke Learning
Terms and Conditions

Table of Content

Definitions
General Provisions
Financial Terms
Training Services
Digital Services
Intellectual Property
Privacy and Data Protection
Liability and Insurance
Dispute Resolution
Development Services
Legal Framework
Our Guarantee
Cancellation and Changes
Contact Information

Last Updated
January 12, 2025

1. Definitions

In these Terms and Conditions:

“Keystroke Learning” means Keystroke Learning Pty Ltd and its representatives
“Client” means the individual or organisation purchasing our services
“Participant” means any individual attending our training courses
“Services” means all training services and development work (including but not limited to eLearning development, multimedia content creation, and custom course development) provided by Keystroke Learning
“Course Materials” means any documents, presentations, or other materials provided during training
“Closed Course” means a course that is not listed on our public training schedule and not open to the public
“Public Course” means a course that is listed on our public training schedule and open to the public with limited spaces
“Platform” means any digital interface or system used to deliver our services
“Force Majeure” means circumstances beyond reasonable control as defined in Section 11

2. General Provisions

2.1 Application of Terms

These terms and conditions apply to all services provided by Keystroke Learning. By engaging our services, you agree to be bound by these terms.

2.2 Service Delivery

We commit to delivering high-quality training services that meet industry standards. All services will be delivered by qualified professionals with appropriate expertise.

2.3 Term and Termination

These terms remain in effect until all services are completed or terminated as per these conditions. Either party may terminate the agreement for material breach with written notice.

3. Financial Terms

3.1 Pricing

All prices are quoted in Australian Dollars (AUD)
All prices exclude GST unless otherwise stated

3.1.1 Public Course Pricing

Published course prices on our website may change without prior notice
Confirmed bookings will be honored at the price at time of booking
Early bird and promotional rates may apply for specific periods

3.1.2 Custom Quotations

Written quotations are valid for 30 days from the date of issue
Prices in quotations will be honored during the validity period
Changes to scope may require revised quotations

3.1.3 Contract Pricing

Prices agreed under contract require 30 days notice for changes
Notice will be provided in writing to the designated contact
Existing bookings will be honored at the contracted rate

3.2 GST

All services are subject to Goods and Services Tax (GST)
GST will be charged at the current rate of 10%
Tax invoices will clearly show GST components

3.3 Payment Terms

Full payment is required by whichever comes first:
- The invoice due date
- 5 business days before course commencement
Payment methods include:
- Credit Card (via Stripe)
- Direct Bank Transfer
Late payments may result in course booking cancellation

4. Training Services

4.1 Course Delivery

Public Courses

Listed on our public training schedule
Open to all participants subject to prerequisites
Must Run Policy applies as per Section 4.2

Closed Courses

Customised for specific clients
Not open to public enrollment
Minimum participant requirements may apply

4.2 Must Run Policy

We understand the importance of reliable scheduling for professional development. Our Must Run Policy ensures your training plans can proceed with confidence, minimising the risk of last-minute changes or cancellations.

Melbourne Courses:

Courses will run as scheduled, regardless of participant numbers
Cancellation only possible in cases of:
- Last-minute trainer illness or injury where securing a replacement trainer is not feasible
- Unforeseen external influences beyond our control
Venue changes may occur, with advance notification provided
In the unlikely event of cancellation:
- Full refund of course fee will be provided, or
- Option to transfer to another suitable date
Keystroke Learning is not liable for any other expenses or losses arising from cancellation or venue changes

Other Locations:

Minimum 3 participants required
Notice of cancellation given 5 business days prior
Full refund if minimum numbers not met

4.3 Lifetime Training Support

We understand that questions often arise when you begin applying your new skills in real-world situations. Our lifetime support commitment ensures you have the assistance you need when putting your training into practice.

Lifetime Training Support is available exclusively for participants of:

Public scheduled courses
Closed courses

Support includes:

Email and phone support for course-related questions
Response within 24 business hours
Support limited to content covered during the attended course
Valid indefinitely from the date of course completion

Support Exclusions:

One-on-one training sessions
Custom development work
Technical support for third-party software
Support for participants not enrolled in eligible courses
Support for content not covered in the original course
Any support requirements not explicitly mentioned in the quote provided before commencement of service

Note: All support terms and conditions will be detailed in the quote provided before service commencement. Additional support requirements may incur extra charges.

To access support:

Contact us via:
- Email: info@keystrokelearning.com.au
- Phone: (03) 9999 7780
Reference your course and date of attendance
Clearly describe your question or issue
Provide relevant examples where possible

4.4 Free Course Repeat

We recognise that mastering new concepts sometimes requires additional exposure and practice. Our Free Course Repeat option provides you with another opportunity to reinforce your learning and enhance your understanding.

Free Course Repeat is available exclusively for public scheduled courses:

Valid for 6 months from original course date
Subject to available space in scheduled public courses
Original materials must be used
Non-transferable
Requires completion of evaluation form

Exclusions:

Not available for closed courses
Not available for custom training
Not available for one-on-one training
Not available for development services

To Request a Free Course Repeat:

Email info@keystrokelearning.com.au 1-2 days before preferred course date
Subject to seat availability
Failure to attend a confirmed repeat session forfeits the repeat opportunity
Extension may be granted if all scheduled courses are full during the 6-month period

5. Digital Services

5.1 Platform Requirements

Participants must have adequate internet connection
System requirements will be provided before course
Technical support available during business hours

5.2 Online Access

Login credentials provided upon payment
Unique access for each participant
Sharing access is prohibited

5.3 Digital Materials

Downloadable for personal use only
Cannot be shared or redistributed
Access may expire after course completion

6. Intellectual Property

6.1 Ownership

All materials remain property of Keystroke Learning
Client materials remain client property
Joint materials specified in writing

6.2 Usage Rights

Materials provided for individual participant use
No reproduction without written permission
No commercial use permitted

6.3 Restrictions

No recording of sessions without permission
No distribution of materials
No modification of content

7. Privacy and Data Protection

7.1 Data Collection

Personal information collected for service delivery
Payment information handled by secure providers
Training records maintained as required by law

7.2 Data Use

Information used for service delivery
Marketing communications with consent
No sale of personal information

7.3 Data Security

Industry-standard security measures
Regular security updates
Breach notification as required by law

8. Liability and Insurance

8.1 Professional Indemnity

Coverage exceeds $1 million
Covers professional services
Subject to policy terms

8.2 Public Liability

Coverage exceeds $5 million
Covers on-premises training
Subject to policy terms

8.3 Limitation of Liability

Keystroke Learning’s total liability shall not exceed:

The total amount paid for the specific service
Coverage limits of our insurance policies

9. Dispute Resolution

9.1 Process

Written notice of dispute required
Direct negotiation attempt within 14 days
Mediation if required
Legal proceedings as last resort

9.2 Mediation

Independent mediator by agreement
Costs shared equally
Location in Melbourne unless agreed otherwise

10. Development Services

Our development services combine professional expertise with industry-leading tools to create effective, engaging eLearning content. Through platforms such as Storyline and Camtasia, we transform training requirements into comprehensive learning solutions.

10.1 Development Work Definitions

“Development Services” includes eLearning development, multimedia content creation, custom course development, and related services
“Development Tools” refers to software used including but not limited to Articulate Storyline and Camtasia
“Deliverables” means the final products created through Development Services

10.2 Project Scope and Requirements

All development work requires a signed scope document
Changes to scope may affect timeline and pricing
Additional requirements after scope approval will be quoted separately

10.3 Development Process

Project milestones will be clearly defined
Regular progress updates provided
Client review periods specified in project scope
Revision rounds included as per project agreement

10.4 Acceptance and Sign-Off

Client review period specified in project scope
Feedback must be consolidated and provided in writing
Final acceptance required before project completion
Additional revisions after sign-off charged separately

10.5 Technical Specifications

Supported platforms specified in scope document
Browser/device compatibility defined upfront
Technical requirements provided before project start
Testing responsibilities clearly outlined

10.6 Source Files and Ownership

Source files provided as specified in project agreement
License requirements for third-party assets outlined
Ownership transfers upon full payment
Development tool licenses remain with Keystroke Learning

10.7 Maintenance and Updates

Post-delivery support terms specified in agreement
Technical updates charged at current rates
Content updates quoted separately
Minimum charge applies for small updates

11. Legal Framework

11.1 Governing Law

Victorian law applies
Victorian courts have jurisdiction
International laws where applicable

11.2 Force Majeure

Events beyond reasonable control including:

Natural disasters
Government actions
Pandemics
Technical failures Does not excuse payment obligations

11.3 Severability

If any provision is invalid:

Remainder stays in effect
Invalid terms modified to valid terms
Original intent maintained

12. Our Guarantee

12.1 Walk Away, No Hard Feelings, Money Back Guarantee

We’re committed to delivering exceptional training value. This guarantee demonstrates our confidence in our courses while ensuring your investment is protected if the training doesn’t meet your specific needs.

Valid for public courses only
Must notify trainer before or during the first break of the course
Full refund provided
Materials must be returned
One-time use per participant

13. Cancellation and Changes

13.1 Public Course Cancellation Fees

5+ business days notice: No fee
1-5 business days notice: 25% fee
Less than 1 day notice: 100% fee

13.2 Closed Course Cancellation Fees

5+ business days notice: No fee
1-5 business days notice: 25% fee
Less than 1 day notice: 100% fee

13.3 Transfers and Substitutions

One free transfer with 5+ days notice
Substitute participants allowed anytime
Transfer fees apply with short notice

14. Contact Information

For all inquiries regarding these terms:

Email: info@keystrokelearning.com.au
Phone: (03) 9999 7780
Address: 8 Arthur St Caulfield North VIC 3161

Note: These terms and conditions are subject to change.

By engaging our services, you acknowledge that you have read, understood, and agree to these terms and conditions.