Building Computer Skills to Enable Success
Building Computer Skills to Enable Success
Microsoft Copilot Chat
(Designed for Copilot Chat - Basic)
What Your Team Will Learn
Ever wished you had a smart assistant ready to help with research, writing and everyday work tasks? Microsoft Copilot Chat gives you exactly that.
In this hands-on course, you’ll learn how to turn simple questions into useful results. Whether you’re summarising reports, drafting emails, analysing information or brainstorming ideas, you’ll discover how to guide Copilot to produce clear, practical output.
What You'll Get With This Course
Live Instructor-Led Training
Highly experienced and approachable trainers
Comprehensive Materials
eCertificate of Completion
Proudly recognise your achievement
Lifetime Support
Expert help, always within reach
By the end, your team will be confidently using Copilot Chat to save time, organise your work more effectively, and make AI a reliable assistant for your daily workload.
Skill Level: Beginner
Duration: ½ Day
Time: 9:00am – 12:00pm
CPD Hours: 3hrs
Microsoft Copilot Chat Course Content
Getting Started with Copilot Chat
- What is Microsoft Copilot Chat?
- Where Copilot Chat is available
- Capabilities and limitations
- Privacy, security, and safe use
Writing Better Prompts
- What makes a good prompt
- Role, context, and outcome
- Structuring prompts for better results
- Iterating and refining responses
- Common mistakes and fixes
Working with Copilot Chat
- Asking effective questions
- Continuing conversations
- Managing chats and context
- Using temporary chats and settings
Practical Workplace Use
- Drafting emails and content
- Summarising notes and documents
- Brainstorming ideas and solutions
- Creating action plans and task lists
Working with Files in Copilot
- Uploading documents
- Asking questions about files
- Extracting and restructuring content
Best Practices for AI at Work
- When to trust vs verify
- Avoiding hallucinations
- Ensuring accuracy
*Our outlines are a guide to the content covered in a typical class.
We may change the course topics to meet the objectives of a particular class.
Want to run this course for your staff?
Standard course ready to go — customisation available if your team needs it.
Our Clients
FAQ's
Where can this Copilot for Microsoft 365 training be delivered?
We can deliver Copilot training in the setting that works best for your organisation. Some teams prefer the energy of an in-person session at their office, while others benefit from the convenience of live online delivery so remote staff can join from anywhere. We also offer hybrid options, allowing part of your group to be in the room while others connect virtually. No matter the setup, we’ll make sure the session is engaging and interactive, so your team gets the most from the experience.
How many staff can attend a Copilot for Microsoft 365 training session?
These sessions are designed for smaller to medium groups so that everyone can actively participate and practise using Copilot. We’ll advise on the best group size depending on your goals, but we’re flexible if your team is larger or smaller than the ideal range. The important thing is that all attendees get personal attention and the chance to ask questions as they go.
Can we schedule the Copilot for Microsoft 365 training at a time that suits us?
Yes, we’ll arrange the training timetable to suit your team. Some organisations prefer a half-day overview to introduce Copilot, but we can also split the content into shorter sessions delivered over multiple days to reduce disruption to your workflow. Our goal is always to make training fit around your schedule, not the other way around.
What will my team be able to do after the Copilot for Microsoft 365 course?
By the end of the course, participants will have the confidence to use Copilot to improve productivity across Microsoft 365 applications. They’ll know how to draft documents in Word, analyse data in Excel, create engaging presentations in PowerPoint, and streamline and summarise content in Outlook and Teams. Most importantly, they’ll learn practical techniques that save time and reduce repetitive tasks, freeing them up for higher-value work.
Do participants need any prior knowledge of Copilot for Microsoft 365?
No prior Copilot experience is needed for introductory sessions, as we cover the essentials from the start. For more advanced training, staff should already be familiar with using Microsoft 365 apps, since Copilot builds on those core skills. This way, the training meets participants at the right level and ensures nobody feels left behind.
Can the Copilot for Microsoft 365 training content be customised to our needs?
Absolutely. While the standard course outline covers a wide range of Copilot features, we can tailor the training to match the way your team works. That could include focusing on drafting reports, analysing spreadsheets, or preparing customer communications. Using your own documents and examples makes the training more relevant and immediately applicable.
Will staff receive a certificate of completion?
Yes, all participants will receive a certificate at the end of the course. This gives them a tangible record of the new skills they’ve developed and can also be shared internally or added to LinkedIn. It’s a simple way to recognise their learning and highlight your organisation’s commitment to professional growth.
Do you provide support after the Copilot for Microsoft 365 training?
Yes, lifetime support is included. If your staff run into a challenge later, such as writing an effective prompt or applying Copilot in a specific workflow, they can email us anytime. We’ll provide clear guidance so they can continue making the most of their training. This ongoing support means the value of the course extends well beyond the classroom.
Get your team members to try our short, anonymous Copilot skills test. You’ll discover your true proficiency level in minutes, no registration required
Prior Knowledge
This course assumes no prior knowledge of Microsoft Copilot. It is suitable for complete beginners who want to learn how to use AI to enhance their Microsoft 365 tasks.
Required Software
You will need an active Microsoft 365 subscription to access the Copilot features. Microsoft Copilot is integrated within Microsoft 365 apps like Word, Excel, Outlook, and PowerPoint. No separate installation is required for Copilot, but you will need to have the latest version of the Microsoft 365 apps on your computer.
Course Materials
All exercise files needed for the course will be provided. In some cases, you may receive them by email prior to the training so you can download them in advance. Otherwise, everything will be supplied during the session, and no preparation is required.
Note About Different Versions
Copilot is a cloud-based feature, meaning it is updated automatically through your Microsoft 365 subscription. The skills learned in this course will remain applicable as Microsoft 365 evolves, and you’ll have access to the newest features as they’re rolled out.
Brendon Farrell
Co-Founder / Facilitator
From my early days wrestling with DOS commands to navigating today’s cloud-based world, I’ve dedicated my career to demystifying technology for others.
As a certified Microsoft and eLearning specialist, there’s nothing I enjoy more than seeing that spark of understanding when a student masters a new skill.
Outside of the training room, my passions run deep, whether I’m spending quality time with my wife and son, sharing my four decade love of lacrosse with junior players as their coach, or cycling around Melbourne’s on either my road bike or mountain bike.
Mark Finney
Co-Founder / Facilitator
With a coffee in hand and a passion for problem solving in my heart, I’ve made it my mission to turn tech frustrations into success stories. Through years of hands-on experience, I understand the challenges learners face.
Being both a co-founder and trainer at Keystroke Learning lets me combine my love for teaching with creating innovative learning solutions that actually work in the real world.
When I step away from the keyboard, find me strumming my favorite tunes on guitar, relaxing with my wife watching movies on the couch, or tending to my garden.