Building Computer Skills to Enable Success
Building Computer Skills to Enable Success
Keystroke Learning - Privacy Policy
Table of Content
Last Updated
1. About Us
Keystroke Learning is the trading name of Keystroke Learning Pty Ltd (ABN 11 620 050 759), a company incorporated in Australia. We provide software training and development services.
Our training centre is located at: 613/1 Queens Rd, Melbourne, VIC, 3004
Our registered address for official documents and tax information is: 8 Arthur St, Caulfield North, VIC, 3161
2. Privacy Commitment
We believe that trust is the foundation of every successful relationship. This privacy policy represents our commitment to protecting your personal information and ensuring transparency in how we handle your data.
3. Information Collection
Understanding what information we collect and why is essential for building trust. We only collect information that helps us serve you better and improve our services.
3.1 Personal Information
We collect personal information that is necessary to provide our services, including:
- Name and contact details
- Company information
- Course registration details
- Payment information
- Course evaluation responses
- Communications with us
3.2 Website Usage Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Pages visited
- Access times
- Referring website addresses
3.3 Collection Methods
We collect information through:
- Direct interactions (when you register for courses)
- Course evaluations
- Website usage
- Payment processing
- Communications with us
4. Information Usage
We believe in being transparent about how we use your information. Every piece of data we collect has a specific purpose in helping us deliver and improve our services.
4.1 Primary Uses
We use your information to:
- Deliver our training services
- Process payments
- Improve our courses through evaluations
- Maintain our website functionality
- Send marketing communications (with consent)
- Meet our business and legal obligations
5. Cookies and Tracking
Our website uses various technologies to enhance your experience and help us understand how our site is being used. Here’s what you need to know about our use of cookies and similar technologies.
5.1 Session Cookies
- Keep you logged in while navigating our site
- Enable completion of transactions
- Pre-populate forms with provided information
- Deleted when you close your browser
5.2 Persistent Cookies
- Remember your login for 2 weeks (if selected)
- Recognise you when you return to our site
- Can be deleted through your browser settings
5.3 Analytics Cookies
We use Google Analytics to understand how visitors use our website. This helps us improve our services and website experience. Google’s privacy policy is available at www.google.com/privacypolicy.html
6. Information Sharing
We understand that your personal information is given in trust, and we take that trust seriously. This section explains how and why we might share your information.
6.1 When We Share Information
We share your information only in these circumstances:
- With Stripe for payment processing
- Course evaluations with company representatives (upon request)
- When required by law
- With your explicit consent
6.2 What We Don’t Do
We do not:
- Sell your personal information
- Share information with third parties for marketing
- Transfer information overseas (except as required for cloud-based services)
7. Data Security
Protecting your information is one of our highest priorities. We implement appropriate measures to keep your data safe and secure.
7.1 Security Measures
We take reasonable steps to protect your information through:
- Secure payment processing (via Stripe)
- Limited access to personal information
- Secure storage systems
- Regular security updates
7.2 Embedded Content
Our website may include embedded content (videos, images, etc.) from other websites. These operate as if you visited the other website directly. These websites may:
- Collect data about you
- Use their own cookies
- Monitor your interaction with the content
8. Your Rights and Choices
We believe you should have control over your personal information. This section outlines your rights and how to exercise them.
8.1 Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Request deletion of your information (where practical)
- Opt-out of marketing communications
- Decline to provide personal information (though this may limit our ability to provide services)
8.2 Marketing Preferences
We only send marketing communications with your consent. You can opt-out at any time by:
- Using the unsubscribe link in our emails
- Contacting us directly
8.3 Course Evaluations
We use course evaluations to:
- Improve our training services
- Share feedback with company representatives upon request
- Generate testimonials (with permission)
Evaluations are not shared with third parties.
9. Additional Information
9.1 Policy Updates
We may update this policy occasionally. Changes will be posted on this page with an updated revision date.
9.2 Contact Us
For privacy-related questions or concerns:
- Email: info@keystrokelearning.com.au
- Phone: (03) 9999 7780
- Mail: 8 Arthur St, Caulfield North, VIC, 3161
9.3 Small Business Statement
While Keystroke Learning falls under the small business exemption in the Privacy Act 1988, we choose to follow privacy best practices to ensure the protection of your personal information.
Need Assistance? Request a Callback
Got a burning question about our training courses? Or maybe you just want to chat with someone who actually knows their stuff? Either way, pop your details in, and one of our expert trainers will give you a buzz. No pressure, no sales pitch, just helpful answers.
About Keystroke Learning
Keystroke Learning is Melbourne’s leading software training provider, offering hands-on courses for Microsoft 365, Adobe Creative Cloud, Google Workspace, and eLearning software.
With over 30 years in the training business, yep, we’ve outlasted some of the tech!, we offer flexible learning that fits your style.
Our enthusiastic instructors are all about those lightbulb moments, after all, who doesn’t love the thrill of turning “Huh?” into “Aha!”
Contact Us
Office Hours:
8:30am–5:00pm, Mon–Fri
8:30am–5:00pm, Mon–Fri
Suite 613, Level 6
1 Queens Road
Melbourne, VIC 3004
1 Queens Road
Melbourne, VIC 3004