Learning Methods
Do you like learning computer courses alone or in a group?
Whatever your preference, Keystroke Learning offers a wide choice of training methods. Don’t leave your staff sitting frustrated and confused at their computers, tying up time asking IT or colleagues for help.
Keystroke Learning specialises in delivering software training. We know how to build training programs and we know how to deliver them. We provide training in a large variety of software packages, specialising in Microsoft Office, Adobe Creative Cloud, Google Workspace, eLearning and more.
No matter what form of training you require, we've got you covered.
What Style of Training Do You Need?
Public Scheduled Training Courses
Public Training Programs are designed to meet specific training needs. People from different companies all attend the same course at the same time.
These are usually held at our training room in the Melbourne CBD.
Group Training Courses Just for You
On-Site – This is designed for group training at your premises or workplace, and it can be either off the shelf or customised training material.
Off-Site – Designed for group sessions at a training venue, usually held in the CBD but can vary according to your location, this can be either off the shelf or customised training material.
Customised Training Courses
If an Off the Shelf solution is not quite what you are looking for, our courses can be tailored to the unique requirements of your team.
Our courses are modularised with this option in mind, which means that you could mix and match from a selection of existing topics, or we can work with you to develop something specific to your organisation. Either way, we are on hand for advice on the best way to structure your customised training course.
Flexible Delivery
Customised courses are flexible but would generally be delivered as Full Day, Half Day or as a Workshop course, depending on the content and the time available to you. If you are upgrading or migrating to a new system, then we can also help with fully customised Seminar Training and Awareness Sessions, and we can follow up with Floor Walking or Roving Training if needed.
Delivered by our highly experienced and qualified trainers, customised training courses may offer the best solution for your particular needs. We have a great deal of experience in designing and delivering customised solutions.
Targeted Training / Learning
By customising a training course, you can be confident that you will be targeting the specific learning needs of your team, not only covering the features of a software application but also emphasising how to most effectively integrate those features into your daily routine. This means that you will leave with a deeper knowledge and more confidence.
Because customised courses are flexible, the time frame is fluid, but as a rule, a standard Full Day training course takes around 6 hours plus breaks to complete, whilst a Half Day course takes around 3 hours plus breaks.
Key Benefits of Customised Training
- Training based on your specific requirements
- Unique to your team or organisation
- Can be mix and match or bespoke
- Implement your new skills right away
- Small group sizes for maximum attention
- Full documentation and exercise files
Off the Shelf Training Courses
We have a comprehensive range of off the shelf training courses available.
These courses are designed around the most popular topics requested by our clients. Topics range from introductory to advanced levels and therefore cater to a wide range of skill sets.
Save Time with Professionally Designed Materials
Developing training materials is very time-consuming. Using our off the shelf course materials means that we have already done the hard work for you so that you can save time and effort. That way, you can simply focus on your learning priorities.
The design of our off the shelf courses promotes active learning by keeping dry lecture time to a minimum. We find that lengthy lectures lead to participants becoming bored and losing interest. That’s why our courses are hands-on all the way.
Hands-on Learning
We include activities that build on and overlap concepts and skills learned in earlier topics. This way, learning is constantly reinforced and participants build a better understanding of how to integrate what they learn into their work.
Our off the shelf courses are continually reviewed and updated as needed so that you can be sure of always having the latest information available. If your organisation is using older software, we can still cater for your requirements.
Key Benefits of Off the Shelf Training Courses
- Training based on what works
- No development time required
- Implement your new skills right away
- Small group sizes for maximum attention
- Full documentation and exercise files
Training at Your Workplace
If you prefer to attend training in the convenience of your own training facilities, we will be happy to conduct training sessions at your site.
No Travel Involved
Training at your workplace can help you to reduce travel time and the associated costs in addition to reducing actual time spent away from your office. You can work in your own familiar environment. This approach is excellent for employees who are located closer to each other geographically.
You should keep in mind that for some people, being close to their desks can take their focus away from training. To reduce distractions, you should consider keeping mobile phones on silent, as well as closing off email and instant messaging apps during training sessions. Also, you can request that participants set an out-of-office message on their email during the training.
Another consideration for conducting in-house training is whether you have the space and availability for the training venue. This is particularly important if there is a larger group to be trained.
If space or scheduling is an issue, this might be resolved by splitting the attendees into smaller groups, which can also help provide more personalised attention.
Training can be conducted at your workplace using Off the Shelf courseware or customised materials. The type of training can include anything from Full Day or Half Day sessions, Seminars, Workshops and much more.
Key Benefits of Training at Your Workplace
- Little or no travel required – we come to you
- Work in your own environment
- Implement your new skills right away
- Small group sizes for maximum attention
- Full documentation and exercise files
Training Away from the Office
If you don’t have training facilities at your site, you should consider training away from the office.
This option is best used when you have participants coming from multiple locations, especially those that are not geographically close to each other.
Focus on Learning, Not Emails
By removing the distraction of email, phone calls or a noisy office environment, training away from the office provides a setting in which participants can better focus on the training itself.
Spending time out of the office can also encourage participants to reflect more fully on training content and scenarios. We have also found that training away from the office can provide an excellent opportunity for networking.
Fewer Distractions
An obvious advantage of training away from the office is the reduction of daily work distractions.
On the other hand, travel costs can be prohibitive if you have a smaller budget. Also, scheduling travel time around training sessions can be a disadvantage. Travel time and time spent away from the office may be a further issue to deal with when training is conducted off-site.
Key Benefits of Training Away from the Office
- Work in a dedicated training location
- Reduce distractions
- Opportunity for networking
- Time to reflect on new skills learned
- Small group sizes for maximum attention
- Full documentation and exercise files
Live Online Training
You can’t always make it to a classroom, so we bring the classroom to you!
With Live Online Training, staff can avoid the time and expense of traveling and participate in a training session from the comfort of their home or office.
Learn Wherever You Are
Live Online Training sessions can be delivered literally anywhere around the world. Whether your employees are based in one location or various locations, we can deliver live online training to them anywhere they have internet access.
This solution takes educational, training and collaborative experiences to a whole new level. It’s a dynamic learning solution that allows real-time online trainers to work directly with remote users in a virtual classroom environment.
Fully Interactive
Live Online Training connects participants interactively through cutting-edge audio and video with document sharing capabilities.
These sessions also offer a wide array of features to make it easy for your organisation to promote real-time, online learning, including:
Audio/Video Conferencing – Allows the instructor and learners to use video and audio for a more dynamic learning experience.
Desktop Sharing – Gives learners an up-close view of the instructor’s PC desktop to facilitate the demonstration of applications and the illustration of complex concepts.
Document Sharing – Makes it possible for the instructor to share PDFs and files that learners can download, view and use.
Online Discussion – Promotes greater interaction between the instructor and learners. Learners can “raise their hand” virtually to get the instructor’s attention.
Example
Training has been provided for head office staff, but a team stationed at a remote site also need training. Because of the logistics and expense involved, Live Online Training is provided as a cost-effective solution.
Key Benefits of Training Away from the Office
- Work in a dedicated training location
- Reduce distractions
- Opportunity for networking
- Time to reflect on new skills learned
- Small group sizes for maximum attention
- Full documentation and exercise files
Full Day Training Courses
Comprehensive, full-day training courses allow more time to fully explore the features of an application.
These in-depth courses will equip participants with the skills needed to maximise their productivity. They cater for all levels of user, from beginners through to those with more experience.
Get the Most out of Your Software
Delivered by our highly experienced and qualified trainers, full-day training courses encourage group discussion about the practical applications of the content. This is an effective approach for participants who want to know how to get the most out of their office software.
The full-day training option can result in a more thorough understanding of an application. In addition, this option provides more time to explore some less obvious but important time-saving techniques.
Holistic Approach
These training courses take a holistic approach to key topics, not only covering the features of a software application but emphasising how to most effectively integrate those features into your daily routine. This means that by the end of the course, you will gain a deeper knowledge and more confidence.
Learn Tips and Tricks
Our full day courses include a range of commonly used features, keyboard shortcuts, and tips and tricks to help improve your productivity.
We have a comprehensive range of Full Day courses which are conducted using our Off the Shelf course materials, or we can work with you to develop and deliver them as either a Customised Training Course or a Workshop.
A standard training course takes around 6 hours plus breaks to complete.
The start time of the training is completely negotiable, but typically, the training time slot will be 9:00am – 4:00pm.
Key Benefits of Full Day Training Courses
- In-depth training on key features
- More time to cover content examples
- Time to discuss and share ideas
- Implement your new skills right away
- Small group sizes for maximum attention
- Full documentation and exercise files
Half Day Training Courses
Our Half day training courses focus on the essential features of an application.
Designed for more experienced users, they are very focused and interactive, providing participants with the skills needed to maximise their productivity. Delivered by highly experienced and qualified trainers, these training courses provide a practical approach for participants with busy schedules.
Focused Learning
Key Topics
Because these training courses focus on pivotal topics, you will make the most efficient use of your time. Our half-day courses include a range of commonly used functions, keyboard shortcuts, and tips and tricks to help improve your productivity.
We have a comprehensive range of half-day courses which are conducted using our Off the Shelf Course materials, or we can work with you to develop and deliver them as Customised Training Courses.
A standard training course takes around 3 hours to complete, which includes a short break at the halfway point.
The start time of the training is completely negotiable but typically, the training time slot will either be 9:00 am – 12:00 pm or 1:00 pm – 4:00 pm.
Key Benefits of Half Day Training Courses
- Focus on specific features
- Minimise time away from the office
- Learn exactly what you need
- Implement your new skills right away
- Small group sizes for maximum attention
- Full documentation and exercise files
Workshop Sessions
Workshop sessions are designed to give participants even more opportunity to interact and to discuss their own work in detail.
Hands-on learning, problem-solving, and the development of creative solutions are all part of the workshop experience.
Flexible Framework
Although a course outline is used during workshops, it is primarily used as a framework to guide the direction and focus of learning. During the workshop, specific topics and examples are governed by the requirements of the group.
Collaborative Advantages
Workshop sessions can give you the opportunity to bring your team together and inspire collaboration. They can also combine participants from different roles and different parts of your business, encouraging networking and knowledge sharing.
Key Benefits of Workshop Sessions
- Collaborative, problem-solving approach
- Sharing of knowledge
- Networking opportunities
- Work on your own content
1 on 1 Training
Designed for participants who already have a basic understanding of an application but need to fill specific knowledge gaps.
The 1 on 1 training option provides a completely personalised training experience.
Brief and Focused
These sessions are entirely focused on the needs of the individual participant, whether that need is to become an expert in Microsoft Office, Adobe Creative Cloud, or simply to become more proficient with other commonly used software applications.
1 on 1 training sessions are delivered in 3-hour blocks, while additional 1-hour blocks can be added if required. The choice is yours.
Help with Multiple Applications
Key Benefits of 1 on 1 Training
- No classroom setup
- Less time away from the job
- Work on your own documents
- Receive personalised assistance on Applications
Roving Training
Roving Training brings an expert facilitator right to your desk to address specific training needs.
Instead of attending a classroom session or joining a group of people who have different training objectives and learning styles, we can target your requirements.
Training Delivered Right at Your Desk
Roving Training is a 1 on 1 or very small group training session which is generally scheduled for short timeframe on a specific subject. Typically, these training sessions are structured by allocating time slots/appointments with individuals. The topics covered throughout the session do not have to be at the same level or software package.
Straight to the Point
Because the training is specific to you, there is no need to wait to get the topic you are interested in. We get right to it. Show us what you are working on and we can use it as an example to personalise your training experience. That way, your session is immediately relevant.
How It Works
In the following example, James is scheduled for 9:30am for half an hour to work on Pivot Tables. Once this is completed, the trainer visits Ellen for a 10:00am session to help solve a problem she is having with Photoshop. The trainer then continues visiting each person in the schedule, addressing their individual requirements.
Key Benefits of Roving Training
- Receive training right at your desk
- No setup required
- Personalised training
- Cost-effective
- Immediate relevance
Floor Walking
Floor Walking allows the trainer to attend to the needs of individuals by “walking the floor” and responding to individual queries on an ad hoc basis.
This troubleshooting approach is extremely useful and popular for go-live days of new software rollouts and upgrades.
Training Delivered to Many Desks
Just Following Up
Perhaps you are upgrading to Office 365 and would like to follow up your Awareness Sessions. Floor Walking gives you the option to have an expert on hand during go-live day to answer questions and provide assistance with the new software.
Key Benefits of Floor Walking
- Fantastic for upgrades
- No training room required
- Individual training
- Cost-effective
- Allows IT staff to focus on IT, not training
Seminar Training
Seminar Training Sessions provide attendees with a wealth of information in one place in a condensed period of time.
They provide an excellent solution when you have a large group requiring training. Audience interaction with the facilitator encourages discussion of new ideas generated from attendees. This can lead to a more proactive, engaging session in which the audience has a richer learning experience.
Diverse Content
Seminars can be an excellent way to cover a variety of content. Such diverse topics as Access vs. Excel, Digital Literacy, or the impact of upgrading to Microsoft Office 365 can all be delivered as seminars. They can work for any group size and are particularly well suited for larger groups of staff.
These sessions are also terrific for networking opportunities. A facilitator will encourage discussion and set time aside for questions.
In the case of major changes within your organisation, we can work with you to help articulate the reasons for change and highlight the benefits for your staff.
Follow up for Maximum Impact
Many of our clients choose to follow up their Seminar sessions with Roving Training to support ongoing learning. This way, your staff will gain further benefits.
Key Benefits of Seminar Style Training
- Ideal for larger groups
- Assists with change management
- Cost-effective
- Minimal disruption – maximum benefit
Awareness Sessions
Awareness Sessions are a time-saving and inexpensive solution when classroom-based training is not a suitable approach for a large group.
If you have a large group of people in your organisation who need to be brought up to date on recent technology implementations or a rollout of new software, Awareness Sessions can be the best solution.
Ideal for Large Groups
These sessions are typically conducted as briefings. A trainer demonstrates the key features and their application, and time is set aside for questions.
They can work for any group size and are particularly well suited for larger groups of staff. In the case of major technology upgrades or migrations, we work with you to help articulate the reasons for change and highlight the benefits for your staff.
Follow up for Maximum Impact
Many of our clients choose to combine awareness sessions with our Roving Training or Floor Walking to support go-live days once the software is available to staff. This way, your staff are better-informed right from the beginning.
Key Benefits of Awareness Sessions
- Ideal for larger groups
- Assists with change management
- Cost-effective
- Short time frames = minimal disruption
Self Paced Assisted Learning
Self Paced Assisted Learning combines the best of independent learning with the best of trainer assisted learning.
This unique approach to learning works as follows:
Each participant has their own training manual for a given application and level, and they work through a series of exercises.
If they get stuck or don’t understand a concept, the trainer is immediately available to help them understand the issue at hand and to give examples of how to implement the feature or application.
It is not uncommon to see one person working on an Excel Advanced manual while the person beside them is doing a Word Introduction, and another is working on something else.
Active Monitoring
The role of the trainer in the Self Paced environment is quite different to their role in a typical classroom. Even when each participant is working well unassisted, the trainer will be actively looking at the tasks being performed, providing feedback and encouragement as well as fine-tuning the learning process. There is usually little time to “take it easy” as the trainer works to increase the efficiency and effectiveness of learning.
Personalised Learning
The reality is that Self Paced Assisted Learning is very personalised, with the interactions generally being around individuals and small groups.
These sessions can be broken into 1.5-hour blocks of time, allowing up to 4 sessions in a day, thus allowing a larger number of people to attend for shorter time periods.
Key Benefits of Self Paced Assisted Learning
- Cost-effective
- Participants work on their specific needs
- Personalised attention
- Small group sizes for maximum attention
- Full documentation and exercise files
